SCHEDULE 14A INFORMATION
                Proxy Statement Pursuant to Section 14(a) of the
                         Securities Exchange Act of 1934

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[ ]  Definitive Additional Materials            by Rule 14a-6(e)(2))
[ ]  Soliciting Material Pursuant to
     Rule 14a-11(c) or Rule 14a-12


                             INTER-TEL, INCORPORATED
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                (Name of Registrant as Specified In Its Charter)

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    (Name of Person(s) Filing Proxy Statement, if Other Than the Registrant)

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3)   Per unit price or other underlying value of transaction  computed  pursuant
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[ ] Fee paid previously with preliminary materials:

[ ] Check box if any part of the fee is offset as provided  by  Exchange  Act
    Rule  0-11(a)(2)  and identify the filing for which the  offsetting fee was
    paid  previously.  Identify the previous filing by  registration  statement
    number, or the form or schedule and the date of its filing.

    1)   Amount previously paid:
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    3)   Filing Party:
                      ----------------------------------------------------
    4)   Date Filed:
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                             INTER-TEL, INCORPORATED

                    ----------------------------------------
                    NOTICE OF ANNUAL MEETING OF SHAREHOLDERS
                                 APRIL 23, 2002
                    ----------------------------------------

TO THE SHAREHOLDERS:

     NOTICE  IS  HEREBY  GIVEN  that  the  Annual  Meeting  of  Shareholders  of
Inter-Tel, Incorporated (the "Company"), an Arizona corporation, will be held on
April 23, 2002, at 10:00 a.m.,  local time, at the Company's  office  located at
1615 S. 52nd Street, Tempe, Arizona 85281, for the following purposes:

     1.   To elect  directors  to serve for the  ensuing  year and  until  their
          successors are duly elected and qualified;

     2.   To approve five amendments to the Company's Director Stock Option Plan
          authorized  by our Board of  Directors to (a) increase the term of the
          Director  Plan from 10 to 20 years,  (b) include in the Director  Plan
          the  definition  of a "Service  Provider" for the reasons set forth in
          the accompanying  Proxy  Statement,  (c) change the date of the annual
          grant to directors  under the Director  Plan to five (5) business days
          after  the   re-election   of  directors  at  the  annual  meeting  of
          shareholders,  (d)  increase  each annual  option  grant from 5,000 to
          7,500 shares and (e) increase  the term of options  granted  under the
          Director Plan from five (5) years to ten (10) years.  These amendments
          do not increase the number of shares authorized for the Director Plan;

     3.   To amend the Company's  Employee  Stock  Purchase Plan to increase the
          number of authorized shares by 500,000 shares for a total of 1,000,000
          shares authorized thereunder;

     4.   To consider and ratify the  appointment  of the Company's  independent
          auditors; and

     5.   To  transact  such other  business  as may  properly  come  before the
          meeting or any adjournment thereof.

     The  foregoing  items of  business  are more fully  described  in the Proxy
Statement accompanying this Notice. Each of these items will be discussed at the
Annual Meeting with adequate time allotted for shareholder questions.

     Only  shareholders of record at the close of business on March 8, 2002 (the
"Record  Date") are entitled to notice of and to vote at the meeting.  A copy of
the  Company's  2001 Annual Report to  Shareholders,  which  includes  certified
financial  statements,  was mailed  with this Notice and Proxy  Statement  on or
about March 25, 2002 to all shareholders of record on the record date.

     All  shareholders  are  cordially  invited to attend the meeting in person.
However,  to assure your  representation at the meeting,  you are urged to mark,
sign,  date and return the  enclosed  proxy card as  promptly as possible in the
postage-prepaid  envelope  enclosed for that  purpose,  or to vote via telephone
pursuant to instructions  provided on the proxy card. Any shareholder  attending
the  meeting  may vote in person  even if he or she has  previously  returned  a
proxy.

                                   Sincerely,

                                   KURT R. KNEIP,
                                   Secretary

Phoenix, Arizona
March 21, 2002

                             INTER-TEL, INCORPORATED
                               1615 S. 52ND STREET
                              TEMPE, ARIZONA 85281

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                                 PROXY STATEMENT
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                 INFORMATION CONCERNING SOLICITATION AND VOTING

GENERAL

     This Proxy Statement is furnished by Inter-Tel,  Incorporated  ("Inter-Tel"
or the  "Company"),  for use at the Annual  Meeting of  Shareholders  to be held
April 23, 2002 at 10:00 a.m.,  local time or at any postponement or continuation
of the  meeting,  if  applicable,  or at any  adjournment  thereof  (the "Annual
Meeting"),  for the purposes set forth herein and in the accompanying  Notice of
Annual Meeting of Shareholders. The Annual Meeting will be held at the Company's
office  located  at 1615 S. 52nd  Street,  Tempe,  Arizona  85281.  These  proxy
solicitation   materials  were  mailed  on  or  about  March  22,  2002  to  all
shareholders entitled to vote at the Annual Meeting.

RECORD DATE AND SHARE OWNERSHIP

     Only  shareholders of record at the close of business on March 8, 2002 (the
"Record Date") are entitled to notice of and to vote at the Annual  Meeting.  As
of the Record Date,  24,190,130 shares of the Company's Common Stock were issued
and outstanding.

REVOCABILITY OF PROXIES

     The  enclosed  proxy is solicited by the Board of Directors of the Company.
Any proxy  given  pursuant  to this  solicitation  may be  revoked by the person
giving it at any time  before  its use by  delivering  to the  Company a written
notice of  revocation  or a duly  executed  proxy  bearing a later  date,  or by
attending  the Annual  Meeting and voting in person.  Attendance  at the meeting
will not, by itself, revoke a proxy.

VOTING AND SOLICITATION

     Every  shareholder  voting  at the  Annual  Meeting  for  the  election  of
directors may either (i) cumulate such shareholder's  votes and give one nominee
for  director  a number  of votes  equal to (a) the  number of  directors  to be
elected,  multiplied by (b) the number of shares of the  Company's  Common Stock
held by such  shareholder;  or (ii) distribute such  shareholder's  votes on the
same  principle  among as many nominees for director as the  shareholder  thinks
fit, provided that votes cannot be cast for more than five nominees. However, no
shareholder  will be  entitled to  cumulate  votes for any  nominee  unless such
nominee's  name has been  placed  in  nomination  prior to the  voting  and such
shareholder,  or another  shareholder,  has given  notice at the Annual  Meeting
prior to the  voting for  directors  of the  intention  of such  shareholder  to
cumulate such  shareholder's  votes. On all other matters,  one vote may be cast
for each share of the Company's Common Stock held by a shareholder.

     A quorum will be present if a majority of the votes entitled to be cast are
present in person or by valid proxy. All matters to be considered and acted upon
by the  shareholders at the Annual Meeting must be approved by a majority of the
shares  represented  at the Annual  Meeting and entitled to vote.  Consequently,
abstentions  will have the same legal  effect as votes  against a  proposal.  In
contrast,  broker  "non-votes"  resulting  from a broker's  inability  to vote a
client's shares on non-discretionary matters will have no effect on the approval
of such matters.

     If the enclosed  proxy is properly  executed and returned to the Company in
time to be voted at the Annual  Meeting,  it will be voted as  specified  on the
proxy,  unless it is properly revoked prior thereto.  Telephone voting will also
be allowed  pursuant to  instructions  provided on the proxy card submitted with
this proxy.

                                       1

     The cost of this  solicitation  will be borne by the Company.  In addition,
the  Company  may  reimburse  brokerage  firms  and other  persons  representing
beneficial  owners of shares for expenses  incurred in  forwarding  solicitation
material to such beneficial owners.  Proxies also may be solicited by certain of
the  Company's  directors,  officers  and regular  employees,  personally  or by
telephone or telecopier, without additional compensation.

DEADLINE FOR RECEIPT OF SHAREHOLDER PROPOSALS

     Proposals  of  security  holders of the  Company  that are  intended  to be
presented  by such  shareholders  at the annual  meeting of the  Company for the
fiscal  year ending  December  31, 2002 must be received by the Company no later
than November 24, 2002, in order to be included in the proxy  statement and form
of proxy relating to such meeting.

INDEPENDENT AUDITORS

     The independent  auditors of the Company for the fiscal year ended December
31,  2001 were  Ernst & Young LLP.  A  representative  of Ernst & Young LLP will
attend  the  annual  meeting  for  the  purpose  of  responding  to  appropriate
questions.

                     ELECTION OF DIRECTORS (PROPOSAL NO. 1)

NOMINEES.  Five  directors are to be elected at the meeting.  Each nominee named
below is currently a director of the  Company.  In the event that any nominee of
the Company  becomes  unavailable  for any reason or if a vacancy  should  occur
before election (which events are not  anticipated),  the shares  represented by
the enclosed  proxy may be voted for such other person as may be  determined  by
the holders of such proxy.  In the event that  additional  persons are nominated
for election as directors, the proxy holders intend to vote all proxies received
by them  cumulatively,  in their  discretion,  in such a manner as to ensure the
election of as many of the nominees listed below as possible. In such event, the
specific  nominees to be voted for will be  determined  by the proxy  holders in
their  discretion.  The term of office of each person elected as a director will
continue  until the next annual  meeting and until his  successor  has been duly
elected and qualified.

     The names of the nominees and certain biographical  information relating to
the nominees are set forth below.

                                                          Director
Name of Nominees        Age      Current Position(s)       Since
----------------        ---      -------------------       -----

Steven G. Mihaylo       58       Chairman and Chief         1969
                                  Executive Officer
J. Robert Anderson      65       Director                   1997
Jerry W. Chapman        61       Director                   1999
Gary D. Edens           60       Director                   1994
C. Roland Haden         61       Director                   1983

MR.  MIHAYLO,  the founder of Inter-Tel,  has served as Chairman of the Board of
Directors of Inter-Tel  since September 1983, as President since May 1998 and as
Chief Executive  Officer since  Inter-Tel's  formation in July 1969. Mr. Mihaylo
served as  President  of  Inter-Tel  from 1969 to 1983 and from 1984 to December
1994, and as Chairman of the Board of Directors from July 1969 to October 1982.

MR.  ANDERSON  has  served as one of our  directors  since  February  1997.  Mr.
Anderson held various positions at Ford Motor Company from 1963 to 1983, serving
as President of the Ford Motor Land  Development  Corporation from 1978 to 1983.
He served as Senior Vice President,  Chief Financial  Officer and as a member of
the Board of Directors  of The  Firestone  Tire and Rubber  Company from 1983 to
1989,  and as Vice  Chairman of  Bridgestone/Firestone,  Inc.  from 1989 through
1991. He most recently served as Vice Chairman, Chief Financial Officer and as a
member of the Board of Directors of the Grumman  Corporation  from 1991 to 1994.
Mr.  Anderson is currently  semi-retired,  and he is an active leader in various
business, civic and philanthropic organizations.

                                       2

MR.  CHAPMAN was elected as one of our directors in December 1999 and previously
served as one of our  directors in the late 1980's and early  1990's.  He served
with a local CPA firm from 1963  through  1969,  at which time he joined Ernst &
Young  (then  Ernst & Ernst).  He became a partner of Ernst & Young in 1977 and,
until  retiring from the firm in 1989,  served as  engagement  partner on a wide
variety of audit, assurance and consulting engagements. Additionally, he managed
Ernst & Young's practices in Arizona as well as certain offices in the adjoining
southwest  states from 1980 through 1989.  He then  operated his own  consulting
firm through 1992 and joined Arthur  Andersen in 1993 as a partner  specializing
in providing business  consulting  services.  He retired from Arthur Andersen in
1999 and  currently  provides  services for a small number of clients  requiring
strategic and market-driven services.

MR.  EDENS has  served as one of our  directors  since  October  1994.  He was a
broadcasting  media  executive from 1970 to 1994,  serving as Chairman and Chief
Executive  Officer  of Edens  Broadcasting,  Inc.  from 1984 to 1994,  when that
corporation's  nine radio  stations were sold. He is currently  President of The
Hanover  Companies,  Inc., an investment firm. He is an active leader in various
business, civic and philanthropic organizations.

DR. HADEN has served as one of our directors since 1983. Dr. Haden has been Vice
Chancellor  and  Dean  of  Engineering  of  Texas  A&M  University  since  1993.
Previously,  he was Vice Chancellor of Louisiana State  University,  Dean of the
College of Engineering  and Applied  Sciences at Arizona State  University,  and
Vice  President  for Academic  Affairs at Arizona State  University.  He earlier
served as department head at the University of Oklahoma. Dr. Haden has served on
a number of corporate boards, such as Square D Company and E-Systems, Inc., both
then Fortune 500  companies.  His Ph.D.  is in Electrical  Engineering  from the
University of Texas.

     THE BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE "FOR" EACH
     NOMINEE LISTED ABOVE.

                  AMENDMENTS OF THE DIRECTOR STOCK OPTION PLAN
                                (PROPOSAL NO. 2)

The Company seeks  shareholder  approval of five  amendments  to the  Inter-Tel,
Incorporated Director Stock Option Plan (the "Director Plan").

The Board has adopted five amendments  (collectively,  the  "Amendments") to the
Director Plan. These Amendments consist of the following:

     *    Increasing the term of the Director Plan from ten (10) years to twenty
          (20)  years,  thereby  extending  the  period in which  the  Company's
          outside directors are eligible to receive option grants thereunder;
     *    Including a "Service  Provider"  concept in the Director Plan in order
          to allow  grantees under the plan to continue to vest and exercise his
          or her options so long as such grantee remains a director, employee or
          consultant of the Company;
     *    Changing the date of the annual grant of options to grantees under the
          Director  Plan from five (5) days after the date of the Board  meeting
          held during the third  quarter of each year to five (5) days after the
          date of the re-election of Eligible Directors (defined in the Director
          Plan) at the Company's  Annual Meeting of Shareholders to be effective
          in 2002;
     *    Increasing  each annual  option  grant to Eligible  Directors by 2,500
          shares,  from an  option  to  purchase  5,000  shares  to an option to
          purchase 7,500 shares in response to changes in the market for outside
          directors; and

     *    Increasing  the term of options  granted  under the Director Plan from
          five (5) years to ten (10)  years,  thereby  extending  the  period in
          which optionees may exercise their option grants.

DESCRIPTION OF THE DIRECTOR PLAN

The Director  Plan  provides a means by which the Company is able to attract the
best available persons to serve as directors of the Company and to encourage the
continued  service of such persons on the Board.  The Director  Plan and form of
Stock Option Agreement were filed with the Registrant's  Registration  Statement
on Form S-8 (File No. 33-40353). The description of the material features of the
Director Plan is qualified in its entirety by reference to that filing.

                                       3

Under the Director Plan as currently proposed,  the option exercise price is the
fair market value of the Common Stock on the relevant grant date. Six (6) months
after  the date of  grant,  the  option  is  exercisable.  So long as a  grantee
continues  to be a Service  Provider,  which  includes a  director,  employee or
consultant  to the  Company,  the  grantee can  continue to exercise  his or her
option. For example, if the grantee ceases to be a director of the company,  the
grantee can continue to exercise his or her option if the grantee is retained by
the Company as an  employee or  consultant  during the period of  employment  or
consultancy. Options granted through 2001 expire five (5) years from the date of
grant of the option and  options  granted  after 2001 will expire ten (10) years
from the date of grant of the option;  provided,  however, if the grantee ceases
to serve as a Service  Provider of the Company,  the option may be exercised for
seven (7) months after the date he or she ceases to be a Service Provider of the
Company. The form of payment of the option exercise price is cash,  check, other
shares of Common Stock having a fair market value on the date of surrender equal
to the option exercise price, or any combination thereof.

On March 8, 2002,  the  closing  price of the Common  Stock,  as reported on the
Nasdaq  National  Market,  was $18.83.  The  original  total amount of shares of
Common Stock available for option grants under the Director Plan was 500,000, as
adjusted for the October 1997 stock split.  As of March 8, 2002,  the  remaining
shares of Common Stock  available  for option grants under the Director Plan was
185,000.

The following  table shows the number of shares of Common Stock  underlying  the
annual stock grants during the 2002 fiscal year under the Director Plan assuming
that the Plan is approved by the stockholders and the current composition of the
Board does not change:

                                                    Number
                                                  of Shares
                                                  ---------
Non-Executive Director Group (4 persons)            30,000

FEDERAL INCOME TAX CONSEQUENCES

The grant of an option to an Eligible  Director under the Director Plan will not
produce any taxable income to the Eligible Director, and the Company will not be
entitled to a deduction at that time. On the date the Option is  exercised,  the
Eligible Director recognizes ordinary income equal to the difference between the
fair market  value of the Common  Stock at the date of exercise and the exercise
price. The Company is entitled to a corresponding tax deduction in the same year
in which the Eligible Director recognizes income.

In order to provide  continuing  incentives to the Company's outside  Directors,
the Board is  requesting  that the  shareholders  approve the  Amendments to the
Director  Plan at the Annual  Meeting.  Approval of this  proposal  requires the
affirmative vote of the majority of the holders of the outstanding shares of the
Company's  Common Stock present or represented  and entitled to vote thereon.  A
copy of the Director Plan, marked to show each of the five proposed  Amendments,
is attached hereto at the end of this proxy as Exhibit A.

     THE BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE  "FOR" THE
     PROPOSAL TO ADOPT THE AMENDMENTS TO THE DIRECTOR PLAN AS NOTED ABOVE.

                  AMENDMENT OF THE EMPLOYEE STOCK PURCHASE PLAN
                                (PROPOSAL NO. 3)

The  Company  seeks  shareholder  approval  of an  amendment  to the  Inter-Tel,
Incorporated  Employee Stock Purchase Plan (the  "Purchase  Plan").  In February
2002,  the Board of Directors  increased the shares of Common Stock reserved for
issuance  under the Purchase Plan by 500,000  shares,  bringing the total shares
currently  reserved  for  issuance  under the Option Plan to  1,000,000  shares.
Proposal No. 3 seeks  shareholder  approval of the  increase in shares  reserved
under the Purchase Plan.

The purpose of the Purchase Plan is to provide  employees of the Company and its
Designated  Subsidiaries  with an  opportunity  to purchase  Common Stock of the
Company  through  accumulated  payroll  deductions.  It is the  intention of the
Company to have the Plan  qualify as an  "Employee  Stock  Purchase  Plan" under
Section 423 of the Internal Revenue Code of 1986, as amended.  The provisions of
the  Purchase  Plan,

                                       4

accordingly,  shall be  construed so as to extend and limit  participation  in a
manner consistent with the requirements of that section of the Code.

Shares  purchased by  participants  will be held in the  participants'  accounts
pursuant to the Purchase Plan for a twelve (12) month holding  period  following
purchase.  Upon  completion of the holding  period,  the relevant shares will be
transferred to the participants.  A total of 500,000 shares, as adjusted for the
October 1997 stock split, of Inter-Tel's  Common Stock were originally  reserved
under the Purchase  Plan.  Of the original  shares  authorized,  136,670  shares
remain available for issuance as of March 2, 2002, prior to shareholder approval
of the increase.

In order to provide continuing incentives to employees,  the Board is requesting
that the shareholders approve the amendment to the Purchase Plan to increase the
total  shares  reserved for  issuance  under the  Purchase  Plan from 500,000 to
1,000,000  at the Annual  Meeting.  Approval of the Purchase  Plan  requires the
affirmative vote of a majority of the votes cast with respect to the proposal. A
copy of the Purchase  Plan marked to show the proposed  amendment is attached at
the end of this proxy as Exhibit B.

   THE  BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE  "FOR"  THE
   PROPOSAL TO ADOPT THE AMENDMENT TO THE EMPLOYEE  STOCK PURCHASE PLAN AS NOTED
   ABOVE.

               RATIFICATION OF APPOINTMENT OF INDEPENDENT AUDITORS
                                (PROPOSAL NO. 4)

     Subject to  ratification by the  shareholders  at the Annual  Meeting,  the
Board  of  Directors  of the  Company  has  reappointed  Ernst  &  Young  LLP as
independent  auditors  to audit the  consolidated  financial  statements  of the
Company and its  subsidiaries  for the year ending  December 31,  2002.  Ernst &
Young LLP has issued its report,  included in the  Company's  Form 10-K,  on the
consolidated  financial  statements of the Company for the year ending  December
31, 2001.  Ernst & Young LLP has served the Company in this capacity  every year
that the Company has been publicly traded.

     FEES BILLED BY ERNST & YOUNG LLP DURING FISCAL 2001.  The  following  table
sets forth the approximate aggregate fees billed to Inter-Tel during fiscal 2001
by Ernst & Young LLP:

     Audit Fees                                                         $211,000
     Financial Information Systems Design and Implementation Fees             --
     All Other Fees:
          Audit-Related Fees                                              51,000
          Tax-Related Services                                           112,000
                                                                        --------
     Total Fees                                                         $374,000
                                                                        ========

     The  Company  did not  engage  Ernst & Young LLP to  provide  any  separate
information  technology services during the fiscal year ended December 31, 2001.
Representatives  of Ernst & Young LLP are  expected  to be present at the Annual
Meeting, will have the opportunity to make a statement, if they desire to do so,
and will be available to respond to appropriate questions.

     The affirmative vote of a majority of the votes cast on this proposal shall
constitute ratification of the appointment of Ernst & Young LLP.

     THE BOARD  UNANIMOUSLY  RECOMMENDS  THAT THE  SHAREHOLDERS  VOTE  "FOR" THE
     PROPOSAL  TO RATIFY  THE  APPOINTMENT  OF ERNST & YOUNG LLP AS  INDEPENDENT
     AUDITORS AS NOTED ABOVE.

SECURITY OWNERSHIP OF MANAGEMENT

     The  following  table  and  footnotes  thereto  set  forth  the  beneficial
ownership  of Common  Stock of the  Company as of the Record  Date,  by (a) each
director  and  nominee for  director of the Company who owned  shares as of such
date,  (b) each of the Named  Officers  (defined  below),  (c) all directors and
executive  officers of the  Company as a group and (d) each person  known by the
Company to be the beneficial owner of more than 5% of the outstanding  shares of
Common Stock:

                                       5



                                                                         SHARES OF COMMON STOCK
                                                                            BENEFICIALLY OWNED

                                                                        NUMBER            RIGHT TO        PERCENT
NAME                                                                 OF SHARES (1)       ACQUIRE (2)     OF TOTAL
----                                                                 -------------       -----------     --------
                                                                                                
Steven G. Mihaylo
  1615 S. 52nd Street, Tempe, Arizona, 85281                           5,415,984            96,000          21.7
J. Robert Anderson                                                        30,000            25,000             *
Jerry W. Chapman                                                          17,563            15,000             *
Gary D. Edens                                                             35,000            25,000             *
C. Roland Haden                                                           31,040            10,000             *
Norman Stout                                                             224,119 (3)       175,400             *
Craig W. Rauchle                                                         319,271           292,400           1.3
Jeffrey T. Ford                                                          137,660 (4)        94,000             *
Kurt R. Kneip                                                             89,578 (5)        62,000             *
All directors and executive officers as a group (10 persons)           6,300,215           794,800          25.2


*    Less than 1%.
(1)  Determined in accordance with Rule 13d-3 under the Securities  Exchange Act
     of 1934,  as  amended.  Under  this  rule,  a person  is  deemed  to be the
     beneficial  owner of securities  that can be acquired by such person within
     60 days from the Record Date upon the exercise of options.  Each beneficial
     owner's  percentage  ownership is  determined  by assuming that all options
     held by such  person  (but not  those  held by any other  person)  that are
     exercisable within 60 days from that date have been exercised.  All persons
     named in the table have sole voting and  investment  power with  respect to
     all shares issuable pursuant to stock options.  Unless otherwise noted, the
     Company  believes  that all persons named in the table have sole voting and
     investment  power with respect to all shares of Common  Stock  beneficially
     owned by them.
(2)  Shares that can be acquired  through stock options  vested through March 8,
     2002, or within 60 days of that date.
(3)  With  respect  to 20,000 of these  shares,  Mr.  Stout  shares  voting  and
     investment power with his spouse.
(4)  With  respect  to  27,417 of these  shares,  Mr.  Ford  shares  voting  and
     investment power with his spouse.
(5)  With  respect  to 16,000 of these  shares,  Mr.  Kneip  shares  voting  and
     investment power with his spouse.

BOARD MEETINGS AND COMMITTEES

     The  Board of  Directors  of the  Company  held a total  of four  regularly
scheduled  meetings and one special  board  meeting for a total of five meetings
during the fiscal year ended December 31, 2001.

     The  Audit  Committee  of the Board of  Directors  consisted  of  directors
Chapman,  Anderson and Haden,  through December 31, 2001.  Pursuant to the Audit
Committee charter, the Audit Committee reviews, acts and reports to the Board of
Directors of the Company on various auditing and accounting  matters,  including
the  appointment  of the  Company's  independent  accountants,  the scope of the
Company's  annual  audits,  fees  to  be  paid  to  the  Company's   independent
accountants,  the performance of the Company's  independent  accountants and the
Company's accounting and financial management  practices.  A report of the Audit
Committee is set forth below. The Audit Committee met five times during the last
fiscal year. All of the members of the Audit Committee are "independent" members
as defined under the listing standards of the National Association of Securities
Dealers.

     The  Compensation  Committee  consisted  of  directors  Anderson  and Edens
through  December  31,  2001.  The  Compensation   Committee   reviews  employee
compensation  and makes  recommendations  thereon to the Board of Directors  and
administers the Company's Stock Incentive Plans. The Compensation Committee also
determines,  upon review of relevant information,  the employees to whom options
shall be  granted.  The  Compensation  Committee  met two times  during the last
fiscal year. A report of the Compensation Committee is set forth below.

     During the fiscal year ended December 31, 2001, each director attended 100%
of the Board meetings with one  exception:  Dr. Haden did not attend one special
board meeting. Each member of the Board who

                                       6

served  on one  or  more  of the  above-listed  committees  attended  all of the
committee(s) on which such director served, in person or by consent.

           AUDIT COMMITTEE REPORT FOR THE YEAR ENDED DECEMBER 31, 2001

     The Audit Committee oversees the Company's  financial  reporting process on
behalf of the Board of Directors.  Management has the primary responsibility for
the  financial  statements  and the reporting  process  including the systems of
internal  controls.  In  fulfilling  its oversight  responsibilities,  the Audit
Committee  reviewed the audited  financial  statements in the Annual Report with
management including a discussion of the quality, not just the acceptability, of
the  accounting   principles,   the  reasonableness  of  significant  accounting
judgments  and  the  clarity  of the  Company's  disclosures  in  the  financial
statements.

     In addition,  the Audit Committee  reviewed with the independent  auditors,
who are responsible for expressing an opinion on the conformity of those audited
financial  statements  with  generally  accepted  accounting  principles,  their
judgments  as to the  quality,  not just  the  acceptability,  of the  Company's
accounting  principles  and such other  matters as are  required to be discussed
with  the  Audit  Committee  under  generally   accepted   auditing   standards.
Furthermore,  the Audit Committee  discussed with the  independent  auditors the
auditors'  independence from management and the Company including the matters in
the  written  disclosures  required by the  Independence  Standards  Board,  and
considered  the   comparability   of  non-audit   services  with  the  auditors'
independence.

     The  Audit  Committee  also  discussed  with  the  Company's  internal  and
independent  auditors the overall scope and plans for their  respective  audits.
The Audit Committee meets with the internal and independent  auditors,  with and
without management present, to discuss the results of their examinations,  their
evaluations of the Company's  internal  control,  and the overall quality of the
Company's financial reporting. The Audit Committee held five meetings during the
fiscal year ended December 31, 2001.

     In reliance on the reviews  and  discussions  referred to above,  the Audit
Committee  recommended to the Board of Directors,  and the Board approved,  that
the audited  financial  statements be included in the Annual Report on Form 10-K
for the year ended December 31, 2001 for filing with the Securities and Exchange
Commission. The Audit Committee and the Board have also recommended,  subject to
shareholder approval, the selection of the Company's independent auditors.

AUDIT  COMMITTEE:  Jerry W. Chapman  (Chairman),  J. Robert  Anderson and Dr. C.
Roland Haden. February 11, 2002

                              DIRECTOR COMPENSATION

     We do not pay  directors  who are also  officers of the Company  additional
compensation for their service as directors.  During 2001, compensation for each
non-employee director included the following:



DESCRIPTION                                                                      THROUGH 7-23-01       AFTER 7-23-01
-----------                                                                      ---------------       -------------
                                                                                                 
Each Regularly scheduled Board of Directors meeting attended                          $ 1,000             $ 1,500
Quarterly stipends for members who were not a committee chairman                      $ 4,000             $ 5,000
Quarterly stipends for compensation committee chairman                                $ 4,500             $ 5,500
Quarterly stipends for audit committee chairman                                       $ 5,000             $ 6,000
Each compensation committee meeting attended                                          $   500             $ 1,000
Each audit committee meeting attended                                                 $ 1,000             $ 1,500
Each special meeting of the Board                                                     $ 1,000             $ 1,000

Expenses of attending Board and Committee meetings                                  As incurred         As incurred
Annual stock option grants to purchase shares of Common Stock,                          5,000               5,000
pursuant to the Company's Director Stock Option Plan (as amended),
at the market price five days after the date of the Board meeting
following the close of the third quarter


                                       7

OTHER COMPENSATION

     During 2001, the Company did not notify Gary Edens regarding expiring stock
options from the Director  Stock  Option  Plan.  Accordingly,  Mr. Edens did not
exercise stock options from two separate  grants that expired on May 9, 2001 and
October 31, 2001. During February 2002, the Board of Directors approved and paid
to Mr. Edens $54,613,  representing the difference between the fair market value
and the  exercise  price of vested  stock  options  as of each of the  foregoing
option termination dates. Mr. Edens was not present during the Board discussions
of this issue and did not vote thereon.

                             EXECUTIVE COMPENSATION

     The following Summary Compensation Table summarizes compensation earned for
services  rendered to the Company during the fiscal years 2001, 2000 and 1999 by
the Chief Executive Officer and the four other most highly compensated executive
officers of the Company who were serving as executive officers of the Company at
the end of 2001 and whose  aggregate  salary and bonus in fiscal  2001  exceeded
$100,000 (the Named Executive Officers).

                           SUMMARY COMPENSATION TABLE



                                                                                Long-Term
                                                                              Compensation
                                                                                 Awards
                                                                               -----------            All
                                                                               Securities            Other
                                                  Salary         Bonus         Underlying        Compensation
Name and Position                     Year         ($)            ($)          Options (#)          ($) (1)
-----------------                     ----         ---            ---          -----------          -------
      (a)                             (b)          (c)            (d)              (g)                (i)
                                                                                  
Steven G. Mihaylo                     2001       300,000             0                0              6,000
   Chairman and Chief                 2000       300,000             0                0              6,000
   Executive Officer                  1999       300,000             0                0              6,000

Norman Stout                          2001       300,000             0          372,000             16,466
   Exec. Vice President and           2000       298,462             0                0             47,012
   Chief Administrative Officer       1999       257,692       113,271                0              9,835

Craig W. Rauchle                      2001       300,000             0          372,000             15,796
   Exec. Vice President and           2000       298,462             0                0             14,996
   Chief Operating Officer            1999       257,692       113,271                0             11,773

Jeffrey T. Ford                       2001       221,157             0           40,000              5,100
   Sr. Vice President and             2000       190,316             0           15,000              4,841
   Chief Technology Officer           1999       172,692        73,959                0              2,500

Kurt R. Kneip                         2001       150,000             0           20,000              4,500
   Vice President and                 2000       149,615             0            5,000              5,013
   Chief Financial Officer            1999       138,461        17,500                0              2,500


(1)  The  Company  contribution  under its  401(k)  Retirement  Plan for 2001 is
     estimated to be $5,100 each for Messrs. Stout, Rauchle and Ford; and $4,500
     for Mr.  Kneip.  Messrs.  Mihaylo,  Stout and Rauchle  each  received  auto
     allowances  of $6,000  during  2001.  Messrs.  Stout and  Rauchle  received
     reimbursements  of  $5,366  and  $4,696,  respectively,  for club  dues and
     expenses.
(2)  No compensation is present under omitted columns (e), (f) and (h).

                                       8

     The following tables below set forth  information  concerning stock options
held or acquired by each of the Named  Executive  Officers during the year ended
December 31, 2001:

                     AGGREGATED OPTION EXERCISES IN 2001 AND
                         DECEMBER 31, 2001 OPTION VALUES



                                                          Number of
                                                         Unexercised       Value of in-the-money
                                                           Options               options
                                                       At December 31,        At December 31,
                              Shares                     2001 (#)(1)              2001 ($)
                             Acquired       Value      ---------------     ----------------------
                           on Exercise    Realized       Exercisable/          Exercisable/
Name                           (#)         ($) (2)      Unexercisable          Unexercisable
----                       -----------    --------     ---------------     ----------------------
 (a)                           (b)           (c)             (d)                    (i)
                                                               
Steven G. Mihaylo                 0             0      96,000 /  48,000    1,083,120 /   541,560
Norman Stout                      0             0     101,000 / 436,000      129,120 / 3,690,715
Craig W. Rauchle              1,829        17,261     218,000 / 404,000    2,726,773 / 3,965,675
Jeffrey T. Ford                   0             0      88,400 /  69,600    1,037,183 /   579,127
Kurt R. Kneip                 2,329        36,565      56,000 /  32,000      779,945 /   324,790


(1)  Of the options noted, Mr. Stout was granted 5,000 of the exercisable  stock
     options  while  Mr.  Stout  was a  director  of the  Company,  prior to his
     election as an officer of the Company.
(2)  Net shares  acquired  upon  exercise by Mr.  Rauchle  totaled 1,829 (28,495
     shares  less  26,666  shares  surrendered  to effect a  cashless  exercise,
     including  withholding  for income taxes).  Value  realized  equals the net
     shares  acquired  by the  stock  price on the date of  issuance  of the net
     shares. Net shares acquired upon exercise by Mr. Kneip totaled 2,329 (3,500
     shares less 1,171 shares surrendered to effect a cashless exercise).  Value
     realized  equals the net shares  acquired by the stock price on the date of
     issuance of the net shares.

                        OPTION GRANTS IN LAST FISCAL YEAR



                                                                                           Potential Realizable Value
                     Number of                                                               at Assumed Annual Rates
                     Securities      Percent of Total                                      of Stock Price Appreciation
                     Underlying      Options Granted                                            for Option Terms (3)
                      Options          To Employees          Exercise       Expiration     ----------------------------
Name                  Granted       In Fiscal Year (1)     Price ($/Sh)      Date (2)        5%($)             10%($)
----                  -------       ------------------     ------------     ----------     ----------        ----------
                                                                                           
Norman Stout          175,000               8.7%             $  9.125        2/27/2011     $1,004,266        $2,545,007
Norman Stout          197,000               9.8%             $   9.89        4/30/2011     $1,225,294        $3,105,136
                      -------              ----                                            ----------        ----------
  Subtotal            372,000              18.5%                                           $2,229,560        $5,650,144

Craig W. Rauchle      175,000               8.7%             $  9.125        2/27/2011     $1,004,266        $2,545,007
Craig W. Rauchle      197,000               9.8%             $   9.89        4/30/2011     $1,225,294        $3,105,136
                      -------              ----                                            ----------        ----------
  Subtotal            372,000              18.5%                                           $2,229,560        $5,650,144

Jeffrey T. Ford        20,000               1.0%             $9.03125         3/9/2011     $  113,594        $  287,870
Jeffrey T. Ford        20,000               1.0%             $   9.89        4/30/2011     $  124,395        $  315,242
                      -------              ----                                            ----------        ----------
  Subtotal             40,000               2.0%                                           $  237,989        $  603,112

Kurt R. Kneip          20,000               1.0%             $9.03125         3/9/2011     $  113,594        $  287,870

-----------------------------------------------------------------------------------------------------------------------------
Increase in market value of the Company's  Common Stock for all  stockholders at        5% (to $31.31/sh)  10% (to $49.85/sh)
assumed  annual rates of stock price  appreciation  (as used in the table above)         $138.7 million      $351.4 million
from $19.22 per share,  over the ten-year  period,  based on 24.2 million shares
outstanding on December 31, 2001.
-----------------------------------------------------------------------------------------------------------------------------


(1)  The Company granted options to purchase 2,007,500 shares of Common Stock to
     employees and  directors in fiscal 2001 pursuant to the Company's  1994 and
     1997 Long Term Incentive Plans,  Acquisition Stock Option Plan and Director
     Stock Option  Plan,  in each case as amended.  The above  listed  executive
     officer option grants vest at a rate of 20% per year on the  anniversary of
     the grant date.  All Director Stock Option Plan grants vest six months from
     the date of grant.  The exercise  price for each option to purchase  Common
     Stock  equals the fair market value of the Common Stock on the date of such
     grant.

                                       9

(2)  The term of each option is ten years.  Options may  terminate  before their
     expiration upon the termination of the optionee's  status as an employee or
     consultant, or upon the death of the optionee.
(3)  Potential  realizable value assumes that the stock price increases from the
     date of grant  until the end of the  option  term (10  years) at the annual
     rate  specified  (5%  and  10%).  Annual   compounding   results  in  total
     appreciation  of 62.9% (at 5% per year) and 159.4%  (at 10% per year).  The
     assumed  annual  rates of  appreciation  are  mandated  by the rules of the
     Securities  and Exchange  Commission  and do not  represent  the  Company's
     estimate or projection of future stock price growth.  Actual gains, if any,
     on stock option exercises are dependent upon the Company's future financial
     performance,  overall market  conditions and the option holders'  continued
     employment or consultancy through the vesting period.

       COMPENSATION COMMITTEE REPORT FOR THE YEAR ENDED DECEMBER 31, 2001

EXECUTIVE COMPENSATION PRINCIPLES

     The Company's Compensation Committee's responsibilities include determining
the cash and non-cash  compensation  of  executive  officers.  The  Compensation
Committee's policy regarding compensation of the Company's executive officers is
to provide generally  competitive  salary levels and compensation  incentives in
order to attract and retain individuals of outstanding ability; to recognize and
reward individual performance and the performance of the Company; and to support
the  Company's  primary goal of  increasing  shareholder  value.  Through  2001,
non-cash compensation had been limited to stock option grants to purchase Common
Stock at fair market value at the grant date.  All  executive  officers and some
employees of the Company  participate in such stock incentive plans. All options
to purchase  Common Stock were granted  with  exercise  prices equal to the fair
market value of the Common Stock on the date of grant.  These plans are designed
to attract and retain  qualified  personnel and to tie their  performance to the
enhancement  of  shareholder  value.  Certain  stock  options  granted  to Named
Executive  Officers in 1997 include market price  "hurdles" which must be met in
order to accelerate  the stock option  vesting  provisions.  These stock options
vest at a rate of 20% per year from the grant date only if the  market  price of
the Company's Common Stock increases at a rate of at least 30% per year from the
exercise price.  Options that do not vest pursuant to this  accelerated  vesting
provision vest at the end of either four or five years from the date of grant.

     Executive officers,  together with other permanent Inter-Tel employees, may
also  participate  in the Company's  401(k) Thrift  Savings Plan,  the Inter-Tel
Employee Stock Purchase Plan and the Inter-Tel Employee Stock Ownership Plan.

     During 1999,  each of the Named  Executive  Officers and other officers and
selected  employees of the Company were offered  loans to acquire the  Company's
Common Stock. Promissory Notes were established to cover the cost of exercise of
stock options,  including  applicable taxes, or the cost of the Company's Common
Stock  purchased in the open market  during May and June of 1999.  The loans are
interest-only  notes with balloon  payments  due or before  March 15, 2004.  The
loans bear interest at the mid-term applicable federal interest rate, compounded
annually.  Interest  payments are due on or before March 15 of each  anniversary
beginning on March 15, 2000.  The notes are full recourse  loans and the Company
retains the Common Stock certificates as collateral.  Messrs.  Mihaylo and Kneip
each paid off their respective loans in full during 1999. Messrs. Stout, Rauchle
and Ford each continue to participate in the loan program.  The following  table
sets forth the details of the stock option loans for each of the Named Executive
Officers through December 31, 2001.



                                                          Life-to-date           Principal and               Loan
                                   Original Stock            Accrued           Interest Payments          Balance at
Name                              Loan Balance ($)        Interest (a)        Through 12-31-01(b)        12-31-01 (c)
----                              ----------------        ------------        -------------------        ------------
                                                                                             
Steven G. Mihaylo                      471,117                4,253                 475,370                       0
Norman Stout                           266,026               38,584                  28,634                 275,976
Craig W. Rauchle                       106,816               15,501                  11,506                 110,811
Jeffrey T. Ford                        110,024               15,954                  11,838                 114,140
Kurt R. Kneip                           35,921                  159                  36,080                       0


(a)  Accrued  interest is the lesser of the amount accrued through  December 31,
     2001 or date of loan payoff.
(b)  Messrs.  Mihaylo  and Kneip paid all  outstanding  principal  and  interest
     amounts  due under  their  respective  loans on July 29,  1999 and June 26,
     1999, respectively.  Messrs. Stout, Rauchle and Ford paid interest on their
     loans on the annual March 15 due date. Mr. Rauchle made a principal payment
     of $34,589 on March 15, 2002 that is not reflected in the table above.

                                       10

(c)  Loan balance includes accrued interest through December 31, 2001.

     Two of the  Company's  executive  officers  received  loans from  Inter-Tel
during 1999 to acquire  common stock in Cirilium,  a company  formed during 1999
that is jointly  owned by Inter-Tel and Hypercom  Corporation.  Norman Stout and
Craig  Rauchle  received  loans on December 29, 1999 of $250,000  and  $200,000,
respectively,  to acquire  375,000 and 300,000 shares,  respectively,  of voting
common stock of Cirilium.  The  Promissory  Notes are  interest-only  notes with
balloon  payments due or before March 15, 2004.  The loans bear  interest at the
mid-term  applicable  federal  interest  rate,  compounded  annually.   Interest
payments  are due on or before March 15 of each  anniversary  beginning on March
15, 2000. The notes are full recourse loans and the Company retains the Cirilium
common stock  certificates  as  collateral.  The following  table sets forth the
details of the Cirilium loans through December 31, 2001.



                                                          Life-to-date           Principal and               Loan
                                   Original Stock            Accrued           Interest Payments          Balance at
Name                              Loan Balance ($)          Interest          Through 12-31-01(a)        12-31-01 (b)
----                              ----------------          --------          -------------------        ------------
                                                                                             
Norman Stout                            250,000              28,154                 18,803                  259,351
Craig W. Rauchle                        200,000              22,523                 15,042                  207,481


a)   Mr. Stout made a principal payment of $126,026 on March 1, 2002 that is not
     reflected  in the table  above,  reducing his  outstanding  principal  loan
     balance to $123,974.  Mr.  Rauchle  made a principal  payment of $76,026 on
     March 15,  2002 that is not  reflected  in the table  above,  reducing  his
     outstanding  principal loan balance to $123,974.  Messrs. Stout and Rauchle
     paid interest on their loans on the annual March 15 due date.
b)   Loan balance includes accrued interest through December 31, 2001.

     The  Compensation  Committee  intends to continue to consider  expansion of
executive  compensation to include deferred cash and  equity-based  compensation
integrated  with the  attainment  of specific  long-term  performance  goals and
shareholder value enhancement.

EXECUTIVE COMPENSATION PROGRAM FOR KEY EXECUTIVES

     The  total  compensation  program  for  executives  includes  both cash and
equity-based  compensation.  The Compensation  Committee determines the level of
salary for executive  officers and  determines the salary or salary ranges based
upon periodic reviews of base salary levels for comparable  officer positions in
similar  companies of comparable  size and  capitalization.  Salary  changes are
based  upon  the   Compensation   Committee's   assessment  of  the  executive's
performance and the scope and complexity of the position held.

     At the  beginning  of  2001,  the  Compensation  Committee  considered  the
Company's target earnings per share goals and the business plans of the Company.
Consideration included past and anticipated performance,  new product and market
expectations,  assets employed and similar factors.  The Compensation  Committee
set earnings per share  performance  levels for the consolidated  Company,  upon
which  incentives  were placed for each of the  executives.  Cash bonus  awards,
based upon  meeting  or  exceeding  such  performance  levels  and  limited to a
percentage  of base  salary,  were  set for  each  executive  officer.  With the
exception of Mr. Ford,  Named  Executive  Officer bonuses were based entirely on
Inter-Tel  earnings per share targets.  Fifty percent of the  performance  award
opportunity for Mr. Ford was based on earnings and specific  measurements of his
operating  segment of the  Company,  and fifty  percent  was based on  Inter-Tel
earnings per share  targets.  Maximum bonus awards,  ranging from 50% to 100% of
annual base compensation were set for the Named Executive Officers.

     As  indicated   above,   annual  cash  bonus  awards  are  integrated  with
performance against specific earnings per share goals set forth in the Company's
business  plan.  Performance  benchmarks  are tied to the specific  earnings per
share  performance  of the  Company.  The  performance  levels were not achieved
during 2001 for any of the Named  Executive  Officers.  Accordingly,  no bonuses
were earned for 2001 for any of these executives.

                                       11

CHIEF EXECUTIVE OFFICER

     The Chief  Executive  Officer's  salary for 2001 was determined  based upon
periodic  reviews  of the  salaries  of  Chief  Executive  Officers  of  similar
companies of comparable size and  capitalization  and upon a review of the Chief
Executive  Officer's  performance  against the Company's 2000  performance.  The
Compensation  Committee  determined  the CEO's 2001 bonus  opportunity  based on
similar Company  consolidated  earnings  performance  criteria used to determine
bonuses for the other executive officers.  Because the performance criteria were
not achieved during 2001, Mr. Mihaylo earned no bonus for 2001. No stock options
were granted to Mr. Mihaylo to purchase Inter-Tel stock during 2001.

COMPENSATION COMMITTEE: J. Robert Anderson (Chairman) and Gary D. Edens.

                                       12

                     COMPARISON OF CUMULATIVE TOTAL RETURNS
                  AMONG INTER-TEL, PEER GROUP AND NASDAQ MARKET

     The following  graph compares the cumulative  total return of the Company's
Common Stock with the Nasdaq  Composite Index and a  self-determined  peer group
index from December 1996 to December  2001.  The Common Stocks of the peer group
companies have been included on a weighted basis to reflect the relative  market
capitalization  at the end of each period  shown.  As Mitel Corp.  (Mitel) is no
longer a publicly traded company,  Inter-Tel  selected Avaya,  Inc. (Avaya) as a
member of our  self-determined  peer  group in place of Mitel,  from the date of
Avaya's  inception  (September 18, 2000).  The graph below presents data for the
self-determined  peer group only,  as  information  is no longer  available  for
Mitel.

                                  [LINE GRAPH]

                                     LEGEND



Description                           12/31/96  12/31/97  12/29/98  12/31/99  12/31/00  12/31/01
-----------                           --------  --------  --------  --------  --------  --------
                                                                      
INTER-TEL, INCORPORATED                 100.0    203.95    246.05    263.16     80.93    202.32
Nasdaq Composite Index                  100.0    121.64    169.84    315.20    191.36    151.07
Self-Determined Peer Group (1)          100.0    136.08    109.54     67.27     35.31     49.18


(1)  Companies in the Self-Determined  Peer Group:  COMDIAL CORP, AVAYA INC. and
     NORSTAN INC.

Notes:
     A.   The lines represent monthly index levels derived from compounded daily
          returns that include all dividends.
     B.   The indexes are reweighted daily,  using the market  capitalization on
          the previous trading day.
     C.   If the  monthly  interval,  based  on the  fiscal  year-end,  is not a
          trading day, the preceding trading day is used.
     D.   The index level for all series was set to $100.0 on 12/31/96.

                                       13

CERTAIN RELATIONSHIPS AND RELATED PARTY TRANSACTIONS

     Please refer to "Executive  Compensation  Principles" above for information
regarding  loans  offered to Named  Executive  Officers to acquire the Company's
Common Stock.

COMPLIANCE WITH SECTION 16(A) OF THE EXCHANGE ACT

     Section  16(a) of the  Securities  and  Exchange  Act of 1934  requires the
Company's  directors and executive  officers,  and persons who own more than ten
percent of a registered class of the Company's equity  securities,  to file with
the Securities and Exchange  Commission initial reports of ownership and reports
of changes in  ownership  of Common  Stock and other  equity  securities  of the
Company.  Officers,  directors  and greater  than ten percent  shareholders  are
required by SEC  regulations  to furnish the Company  with copies of all Section
16(a) forms they file.

     To the Company's  knowledge,  based on review of the copies of such reports
furnished to the Company and written  representations that no other reports were
required,  during the year ended  December  31, 2001,  all Section  16(a) filing
requirements applicable to its officers,  directors and ten percent shareholders
were complied with,  except that Mr.  Chapman's Form 3 due after his election to
the Board of Directors in December 1999 was not timely filed and his Form 5 with
respect to a transaction in December 1999 was not timely filed.

OTHER MATTERS

     The Board of  Directors  is not aware of any matters that will be presented
for consideration at the Annual Meeting other than those described in this Proxy
Statement.  If any other matters  properly come before the Annual  Meeting,  the
persons named on the accompanying Proxy will have the authority to vote on those
matters in accordance with their own judgment.

                                 By Order of the Board of Directors


                                 Kurt R. Kneip, Secretary
                                 March 21, 2002

                                       14

                                    EXHIBIT A

               INTER-TEL, INCORPORATED DIRECTOR STOCK OPTION PLAN
                                 *(As Amended)*

     1. PURPOSES OF THE PLAN. The purposes of this Directors'  Stock Option Plan
are to attract and retain the best available  personnel for service as Directors
of the Company,  to provide additional  incentive to Directors of the Company to
serve as Directors and to encourage their continued service on the Board.

     All options granted hereunder shall be "nonstatutory stock options."

     2. DEFINITIONS. As used herein, the following definitions shall apply:

          (a) "Board" shall mean the Board of Directors of the Company.

          (b) "Code" shall mean the Internal Revenue Code of 1986, as amended.

          (c) "Common Stock" shall mean the Common Stock of the Company.

          (d)  "Company"   shall  mean  Inter-Tel,   Incorporated,   an  Arizona
Corporation.

          (e) "Consultant" shall mean any natural person,  including an advisor,
engaged  by the  Company  or a Parent or  Subsidiary  of the  Company  to render
services to such entity.

          (f) "Continuous  Status as a Service  Provider" shall mean the absence
of any interruption or termination of service as a Service Provider.

          *(g) "Director" shall mean a member of the Board.*

          *(h)* [(m)]  *"Eligible  Director" shall mean Directors  excluding the
Chairman of the Board and Employee  Directors  first elected or nominated  after
the date of the adoption of the Plan.*

          ([g]*i*) "[Director]*Employee*" shall mean [a member of the Board. (h)
"Employee" shall mean] any person, including officers and Directors, employed by
the  Company  or any  Parent or  Subsidiary  of the  Company.  The  payment of a
Director's  fee by the  Company  shall  not be  sufficient  in and of  itself to
constitute "employment" by the Company.

          ([i]*j*)  "Exchange  Act" shall mean the  Securities  Exchange  Act of
1934, as amended.

          ([j]*k*)  "Option" shall mean a stock option  granted  pursuant to the
Plan.

          ([k]*l*)  "Optioned  Stock" shall mean the Common Stock  subject to an
Option.

          ([l]*m*)  "Optionee"  shall mean an Eligible  Director who receives an
Option.

          [(m) "Eligible  Director" shall mean Directors  excluding the Chairman
of the Board and Employee Directors first elected or nominated after the date of
the adoption of the Plan.]

          (n)  "Parent"  shall  mean  a  "parent  corporation"  whether  now  or
hereafter existing, as defined in Section 425(a) of the Code.

          (o) "Plan" shall mean this Director Stock Option Plan.

          *(p)  "Service   Provider"   shall  mean  an  Employee,   Director  or
Consultant.*

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       15

          (q)  "Share"  shall mean a share of the Common  Stock,  as adjusted in
accordance with Section 11 of the Plan.

          (r) "Subsidiary" shall mean a "subsidiary corporation," whether now or
hereafter existing, as defined in Section 425(f) of the Code.

     3. STOCK  SUBJECT TO THE PLAN.  Subject to the  provisions of Section 11 of
the Plan, the maximum  aggregate number of Shares which may be optioned and sold
under the Plan is 500,000 Shares of Common Stock.  The Shares may be authorized,
or reacquired Common Stock.

     If an Option should expire or become  unexercisable  for any reason without
having been exercised in full, the unpurchased Shares which were subject thereto
shall,  unless the Plan shall have been terminated,  become available for future
grant under the Plan. If Shares which were acquired  under exercise of an Option
are subsequently  repurchased by the Company, such Shares shall not in any event
be returned to the Plan and shall not become  available  for future  grant under
the Plan.

     4. ADMINISTRATION OF AND GRANTS OF OPTIONS UNDER THE PLAN.

          (a) ADMINISTRATOR. Except as otherwise required herein, the Plan shall
be administered by the Board.

          (b) PROCEDURE  FOR GRANTS.  All grants of Options  hereunder  shall be
automatic and nondiscretionary and shall be made strictly in accordance with the
following provisions:

               (i) No person shall have any  discretion to select which Eligible
Directors  shall be granted  Options or to determine  the number of Shares to be
covered by Options granted to Eligible Directors.

               (ii) Each Eligible  Director  shall be  automatically  granted an
Option to purchase  [5,000] *7,500* Shares upon the date five (5) days after the
date (on or after the effective date of this Plan) on which such person became a
Director,  whether  through  election  by the  Shareholders  of the  Company  or
appointment by the Board of Directors to fill a vacancy.

               (iii) Each Eligible Director shall  automatically  receive,  five
(5) days  after the date of his or her  reelection  in 1996  only,  an Option to
purchase  [5,000]  *7,500*  additional  Shares of the  Company's  Common  Stock.
Beginning in 1996, and continuing  annually  thereafter,  each Eligible Director
shall automatically  receive,  five days after the *Company's annual* meeting of
[the Board of Directors for the Company's  third quarter of each year, but in no
event later than the thirtieth (30th) of November of each year]  *stockholders*,
an Option to purchase [5,000] *7,500*  additional Shares of the Company's Common
Stock.

               (iv) Each Eligible  Director  shall receive a one-time  automatic
grant,  upon the date of adoption of the Plan, of an Option to purchase  [5,000]
*7,500* Shares of the Company's Common Stock.

               (v) The terms of an Option granted hereunder shall be as follows:

                    (A) The term of the Option  shall be [five] *ten* ([5] *10*)
years;  provided,  however,  if the  Eligible  Director  ceases  to be a Service
Provider,  the  Option may be  exercised  for seven (7)  months as  provided  in
Sections 9(b) and (c) below.

                    (B) The Option shall be exercisable  only while the Eligible
Director  remains  a Service  Provider  of the  Company,  except as set forth in
Section 9 hereof.

                    (C) The  exercise  price per Share shall be 100% of the fair
market value per Share on the date of grant of the Option.

                    (D) Options granted under the Plan shall become  exercisable
six (6) months after the date of grant.

                                       16

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

          (c) POWERS OF THE BOARD. Subject to the provisions and restrictions of
the  Plan,  the  Board  shall  have the  authority,  in its  discretion:  (i) to
determine,  upon review of relevant  information  and in accordance with Section
8(b) of the Plan,  the fair market value of the Common Stock;  (ii) to determine
the  exercise  price per Share of Options to be granted,  which  exercise  price
shall be  determined  in  accordance  with  Section  8(a) of the Plan;  (iii) to
interpret the Plan;  (iv) to prescribe,  amend and rescind rules and regulations
relating to the Plan;  (v) to  authorize  any person to execute on behalf of the
Company any instrument  required to effectuate the grant of an Option previously
granted hereunder; and (vi) to make all other determinations deemed necessary or
available for the administration of the Plan.

          (d) EFFECT OF THE BOARD'S DECISION.  All decisions,  determination and
interpretations of the Board shall be final and binding on all Optionees and any
other holder of any Options granted under the Plan.

          (e)  SUSPENSION  OR  TERMINATION  OF  OPTION.  If the Chief  Executive
Officer of the Company or his designee  reasonably believes that an Optionee has
committed  an act of  misconduct,  the Chief  Executive  Officer may suspend the
Optionee's  right to exercise any Option pending a determination of the Board of
Directors  (excluding the Eligible Director accused of such misconduct).  If the
Board of Directors  (excluding the Eligible Director accused of such misconduct)
determines an Optionee has committed an act of embezzlement,  fraud, dishonesty,
nonpayment of an  obligation  owed to the Company,  breach of fiduciary  duty or
deliberate disregard of the Company rules resulting in loss, damage or injury to
the Company,  or if an Optionee makes an unauthorized  disclosure of any Company
trade secret or confidential  information,  engages in any conduct  constituting
unfair  competition,  induces any Company customer to breach a contract with the
Company or induces any principal for whom the Company acts as agent to terminate
such agency relationship,  neither the Optionee nor his estate shall be entitled
to exercise any Option whatsoever.  In making such  determination,  the Board of
Directors (excluding the Eligible Director accused of such misconduct) shall act
fairly and shall give the Optionee an opportunity to appear and present evidence
on Optionee's behalf at a hearing before a committee of the Board.

     5.  ELIGIBILITY.  Options may be granted  only to Eligible  Directors.  All
Options shall be automatically granted in accordance with the terms set forth in
Section 4(b) hereof.

     The Plan shall not confer  upon any  Optionee  any rights  with  respect to
continuation of service as a Director or nomination to serve as a Director,  nor
shall it  interfere in any way with any rights which the Director or the Company
may have to terminate his directorship at any time.

     6. TERM OF PLAN.  The Plan shall become  effective  upon the earlier of (i)
its  adoption  by the  Board or (ii) its  approval  by the  Shareholders  of the
Company as described in Section 17 of the Plan. It shall  continue in effect for
a term of [ten]  *twenty*  ([10]  *20*) years  unless  sooner  terminated  under
Section 13 of the Plan.

     7. TERM OF OPTION. The term of each Option shall be [five] *ten* ([5] *10*)
years  from  the date of  grant  thereof;  provided,  however,  if the  Eligible
Director ceases to be a Service Provider,  the Option may be exercised for seven
(7) months as provided in Sections 9(b) and (c) below.

     8. EXERCISE PRICE AND CONSIDERATIONS.

          (a) Exercise Price.  The per Share exercise price for the Shares to be
issued  pursuant to exercise of an Option shall be 100% of the fair market value
per Share on the Date of the grant of the Option.

          (b) FAIR MARKET  VALUE.  The fair market value shall be  determined by
the Board in its  discretion;  provided,  however,  that where there is a public
market  for the  Common  Stock,  the fair  market  value per Share  shall be the
closing bid price of the Common Stock in the over-the-counter market on the date
of grant,  as reported in THE WALL STREET  JOURNAL (or, if not so  reported,  as
otherwise  reported by the National  Association of Securities Dealers Automated
Quotation  ("NASDAQ"  System) or, in the event the Common Stock is traded on the
NASDAQ  National  Market System or listed on a stock  exchange,  the fair market
value per Share  shall be the  closing  price on such  system or exchange on the
date of grant of the Option, as reported in THE WALL STREET JOURNAL.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       17

          (c) FORM OF CONSIDERATION. The consideration to be paid for the Shares
to be issued upon exercise of an Option shall consist  entirely of cash,  check,
other Shares of Common Stock having a fair market value on the date of surrender
equal to the  aggregate  exercise  price of the Shares as to which  said  Option
shall be exercised,  which,  if acquired from the Company,  shall have been held
for at least six months, or any combination of such methods of payment.

     9. EXERCISE OF OPTION.

          (a)  PROCEDURE  FOR  EXERCISING  RIGHTS AS A  SHAREHOLDER.  Any Option
granted hereunder shall be exercisable at such times as are set forth in Section
4(b) hereof;  provided,  however,  that no Options  shall be  exercisable  until
Shareholder  approval of the Plan in accordance  with Section 17 hereof has been
obtained.

          An Option may not be exercised for a fraction of a Share.

          An Option shall be deemed to be exercised  when written notice of such
exercise  has been  given to the  Company  in  accordance  with the terms of the
Options by the persons  entitled to exercise the Option and full payment for the
Shares with  respect to which the Option is exercised  has been  received by the
Company.  Full  payment may consist of any  consideration  and method of payment
allowable  under  Section 8(c) of the Plan.  Until the issuance (as evidenced by
the  appropriate  entry on the  books  of the  Company  or of a duly  authorized
transfer agent of the Company) of the Stock Certificate  evidencing such Shares,
no right to vote or receive dividends or any other rights as a Shareholder shall
exist with respect to the Optioned  Stock,  notwithstanding  the exercise of the
Option. A share certificate for the number of Shares so acquired shall be issued
to the  Optionee  as  soon as  practicable  after  exercise  of the  Option.  No
adjustment  will be made for a dividend or other right for which the record date
is prior to the date the Stock  Certificate  is issued,  except as  provided  in
Section 11 of the Plan.

          Exercise of an Option in any manner  shall result in a decrease in the
number of Shares which thereafter may be available, both for the purposes of the
Plan and for sale  under  the  Option,  by the  number of Shares as to which the
Option is exercised.

          (b)  TERMINATION  OF  STATUS  AS A SERVICE  PROVIDER.  If an  Eligible
Director  ceases to be a Service  Provider,  for any reason other than death, he
may,  but only within  seven (7) months after the date he ceased to be a Service
Provider of the Company,  exercise his Option to the extent that he was entitled
to  exercise it at the date of such  termination.  To the extent that he was not
entitled to exercise  an Option at the date of such  termination,  or if he does
not exercise  such Option  (which he was  entitled to exercise)  within the time
specified herein, the Option shall terminate.

          (c) DEATH OF OPTIONEE.  Notwithstanding the provisions of Section 9(b)
above, in the event of the death of an Optionee:

               (i) during the term of the Option who is at the time of his death
a Service  Provider of the Company and who shall have been in Continuous  Status
as a Service  Provider since the date of grant of the Option,  the Option may be
exercised,  at any time within seven (7) months  following the date of death, by
the  Optionee's  estate or by a person who  acquired  the right to exercise  the
Option  by  bequest  or  inheritance,  but only to the  extent  of the  right to
exercise that would have accrued had the Optionee  continued living and remained
in Continuous  Status as a Service Provider for six (6) months after the date of
death; or

               (ii) within thirty (30) days after the  termination of Continuous
Status as a Service  Provider,  the Option may be exercised,  at any time within
seven (7) months  following the date of death, by the Optionee's  estate or by a
person who acquired the right to exercise the Option by bequest or  inheritance,
but only to the  extent of the right to  exercise  that has been  accrued at the
date of termination.

     10.  NONTRANSFERABILITY  OF OPTIONS.  The Option may not be sold,  pledged,
assigned,  hypothecated,  transferred or disposed of in any manner other than by
will or by the laws of descent or distribution  and may be exercised  during the
lifetime of the Optionee only by the Optionee.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       18

     11.  ADJUSTMENTS UPON CHANGES IN CAPITALIZATION  OR MERGER.  Subject to any
required  action by the  Shareholders  of the  Company,  the number of Shares of
Common Stock  covered by such  outstanding  Option,  and the number of Shares of
Common Stock which have been  authorized  for issuance  under the Plan but as to
which no Options have yet been  granted or which have been  returned to the Plan
upon  cancellation or expiration of an Option, as well as the price per Share of
Common Stock covered by each such outstanding  Option,  shall be proportionately
adjusted for any  increase or decrease in the number of issued  Shares of Common
Stock  resulting  from a stock  split,  reverse  stock  split,  stock  dividend,
recapitalization  or reclassification of the Common Stock, or any other increase
or  decrease in the number of issued  Shares of Common  Stock  affected  without
receipt of  consideration  by the Company,  such adjustment shall be made by the
Board,  whose  determination  in  that  respect  shall  be  final,  binding  and
conclusive;  provided, however, that conversion of any convertible securities of
the  Company  shall  not be deemed to have been  "effected  without  receipt  of
consideration."  Except as expressly provided herein, no issuance by the Company
of Shares of stock of any class or securities  convertible  into Shares of stock
of any class,  shall affect,  and no adjustment by reason  thereof shall be made
with  respect  to, the number or price of Shares of Common  Stock  subject to an
Option.

     In the event of the proposed dissolution or liquidation of the Company, the
Option will terminate  immediately  prior to the  consummation  of such proposed
action,  unless otherwise  provided by the Board. The Board may, in the exercise
of its  sole  discretion  in such  instances,  declare  that  any  Option  shall
terminate as of the date fixed by the Board and give such  Optionee the right to
exercise  his  Option  as to all or any part of the  Optioned  Stock,  including
Shares as to which the Option would not otherwise be  exercisable.  In the event
of a proposed sale of all or substantially all of the assets of the Company,  or
the merger of the Company with or into another corporation,  the Option shall be
assumed  or, an  equivalent  Option  (with the same number and kind of shares of
stock or the same amount of property,  cash or  securities as he would have been
entitled to receive upon the happening of any such corporate  event as if he had
been,  immediately  prior to such  event,  the  holder  of the  number of shares
covered by his Option) shall be substituted  by such successor  corporation or a
parent or  subsidiary  of such  successor  corporation.  In the event  that such
successor  corporation  refuses  to  assume  the  Option  or  to  substitute  an
equivalent  Option, the Board shall, in lieu of such assumption or substitution,
provide that the Optionee  shall have the right to exercise the Option as to all
of the  Optioned  Stock,  including  Shares  as to which  the  Option  would not
otherwise be exercisable. If the Board makes an Option fully exercisable in lieu
of assumption or  substitution  in the event of a merger or sale of assets,  the
Board shall notify the Optionee that the Option shall be fully exercisable for a
period of fifteen  (15) days from the date of such  notice,  and the option will
terminate upon the expiration of such period.

     12. TIME OF GRANTING OPTIONS. The date of grant of an Option shall, for all
purposes,  be the date determined in accordance with Section 4(b) hereof. Notice
of the determination  shall be given to each Eligible Director to whom an Option
is so granted within a reasonable time after the date of such grant.

     13. AMENDMENT AND TERMINATION OF THE PLAN.

          (a)  AMENDMENT AND  TERMINATION.  The Board may amend or terminate the
Plan  from  time to time in such  respects  as the  Board  may  deem  advisable;
provided  that,  the Plan may not be amended  within six (6) months of  adoption
other than  amendments  to comply  with tax laws and further  provided  that any
revisions or amendments  requiring  approval of the  Shareholders of the Company
under the Code or Rule 16b-3  promulgated under the Securities Act of 1933 shall
be approved by such  Shareholders  in the manner  described in Section 17 of the
Plan.

          (b)  STOCKHOLDER  APPROVAL.  Stockholder  Approval  of  any  amendment
requiring  stockholder  approval  under  Section  13(a)  of the  Plan  shall  be
solicited as described in Section 17(b) of the Plan.

          (c) EFFECT OF AMENDMENT OR TERMINATION.  Except as provided in Section
11, any such  amendment  or  termination  of the Plan  shall not affect  Options
already  granted,  and such Options  shall remain in full force and effect as if
this Plan had not been amended or terminated,  unless mutually agreed  otherwise
between  the  Optionee  and the Board,  which  agreement  must be in writing and
signed by the Optionee and the Company.

     14. CONDITIONS UPON ISSUANCE OF SHARES. Shares shall not be issued pursuant
to the exercise of an Option unless the exercise of such Option and the issuance
and  delivery of such Shares  pursuant

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       19

thereto  shall comply with all relevant  provisions of law,  including,  without
limitation,  the Securities Act of 1933, as amended, the Exchange Act, the rules
and  regulations  promulgated   thereunder,   state  securities  laws,  and  the
requirements of any stock exchange upon which the Shares may then be listed, and
shall be further subject to the approval of counsel for the Company with respect
to such compliance.

     As a condition  to the  exercise of an Option,  the Company may require the
person  exercising  such Option to represent and warrant at the time of any such
exercise that the Shares are being  purchased only for an investment and without
any present  intention to sell or distribute such Shares,  if, in the opinion of
counsel  for  the  Company,  such a  representation  is  required  by any of the
aforementioned relevant provisions of law.

     Inability  of the  Company to obtain  authority  from any  regulatory  body
having  jurisdiction,  which authority is deemed by the Company's  counsel to be
necessary to the lawful issuance and sale of any Shares hereunder, shall relieve
the  Company of any  liability  in respect of the  failure to issue or sell such
Shares as to which requisite authority shall not have been obtained.

     15. RESERVATION OF SHARES. The Company,  during the term of this Plan, will
at all  times  reserve  and keep  available  such  number  of Shares as shall be
sufficient to satisfy the requirements of the Plan.

     16.  OPTION  AGREEMENT.  Options  shall  be  evidenced  by  written  option
agreements in such form as the Board shall approve.

     17. SHAREHOLDER APPROVAL.

          (a)  Adoption  of  the  Plan  shall  be  subject  to  approval  by the
Shareholders  of the Company  within one year of Board  approval of the Plan. If
such Shareholder  approval is obtained by written consent, it may be obtained by
the unanimous  written consent of the holders of the  outstanding  shares of the
Company.  If such Shareholder  approval is obtained at a duly held Shareholders'
meeting,  it may be  obtained  by the  affirmative  vote of the  holders  of the
outstanding  shares of the Company  present or represented  and entitled to vote
thereon.

          (b) Any required  approval of the Shareholders of the Company shall be
solicited substantially in accordance with Section 14(a) of the Exchange Act and
the rules and regulations promulgated thereunder.

     18.  INFORMATION  TO OPTIONEES.  The Company  shall provide each  Optionee,
during the period for which such  Optionee has one or more Options  outstanding,
copies  of all  annual  reports  to  Shareholders,  proxy  statements  and other
information provided to all Shareholders of the Company.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       20

                                    EXHIBIT B
            INTER-TEL, INCORPORATED 1997 EMPLOYEE STOCK PURCHASE PLAN
                                 *(As Amended)*

     1. PURPOSE.  The purpose of the Plan is to provide employees of the Company
and its Designated  Subsidiaries with an opportunity to purchase Common Stock of
the Company through accumulated  payroll deductions.  It is the intention of the
Company to have the Plan  qualify as an  "Employee  Stock  Purchase  Plan" under
Section 423 of the Internal Revenue Code of 1986, as amended.  The provisions of
the  Plan,   accordingly,   shall  be  construed  so  as  to  extend  and  limit
participation  in a manner  consistent with the  requirements of that section of
the Code.

     2. DEFINITIONS.

          (a) "BOARD" shall mean the Board of Directors of the Company.

          (b) "CODE" shall mean the Internal Revenue Code of 1986, as amended.

          (c) "COMMON STOCK" shall mean the Common Stock of the Company.

          (d) "COMPANY" shall mean Inter-Tel, Inc., an Arizona corporation,  and
any Designated Subsidiary of the Company.

          (e)  "COMPENSATION"  shall mean all base straight time gross  earnings
and commissions,  exclusive of payments for overtime,  shift premium,  incentive
compensation, incentive payments, bonuses and other compensation.

          (f) "DESIGNATED  SUBSIDIARY"  shall mean any Subsidiary which has been
designated by the Board from time to time in its sole  discretion as eligible to
participate in the Plan.

          (g)  "EMPLOYEE"  shall mean any  individual  who is an Employee of the
Company for tax purposes whose customary employment with the Company is at least
twenty (20) hours per week and more than five (5) months in any  calendar  year.
For  purposes  of the Plan,  the  employment  relationship  shall be  treated as
continuing  intact  while  the  individual  is on sick  leave or other  leave of
absence  approved by the Company.  Where the period of leave exceeds ninety (90)
days and the  individual's  right to  reemployment  is not guaranteed  either by
statute or by  contract,  the  employment  relationship  shall be deemed to have
terminated on the 91st day of such leave.

          (h)  "ENROLLMENT  DATE"  shall  mean the  first  day of each  Offering
Period.

          (i) "EXERCISE DATE" shall mean the last day of each Offering Period.

          (j) "FAIR  MARKET  VALUE"  shall  mean,  as of any date,  the value of
Common Stock determined as follows:

               (1) If the  Common  Stock  is  listed  on any  established  stock
exchange or a national market system,  including  without  limitation the Nasdaq
National Market or The Nasdaq Market of The Nasdaq Stock Market, its Fair Market
Value shall be the closing sales price for such stock (or the closing bid, if no
sales were  reported)  as quoted on such  exchange or system for the last market
trading  day on the date of such  determination,  as reported in THE WALL STREET
JOURNAL or such other source as the Administrator deems reliable, or;

               (2) If the  Common  Stock is  regularly  quoted  by a  recognized
securities  dealer but selling  prices are not  reported,  its Fair Market Value
shall be the mean of the  closing bid and asked  prices for the Common  Stock on
the date of such  determination,  as reported in The Wall Street Journal or such
other source as the Board deems reliable, or;

               (3) In the absence of an established market for the Common Stock,
the Fair Market Value thereof shall be determined in good faith by the Board.

          (k)  "Holding  Period"  shall  mean a period of twelve  (12)  calendar
months  beginning on the Exercise Date during which (i) shares  purchased by the
Participant  under the Plan may not be sold,  traded,  transferred,  pledged  or
otherwise  hypothecated  and (ii) these  shares  are held by the  Company in the
Participant's account.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       21

          (l) "OFFERING PERIOD" shall mean a period of approximately six (6)
months  during which an option  granted  pursuant to the Plan may be  exercised,
commencing on the first Trading Day on or after June 1, 1997 and  terminating on
the last Trading Day in the period  ending the  following  November 30, 1997, or
commencing on the first Trading Day on or after December 1, 1997 and terminating
on the last Trading Day in the period  ending the  following  May 30, 1997.  The
duration of Offering Periods may be changed pursuant to Section 4 of this Plan.

          (m) "PLAN" shall mean this Employee Stock Purchase Plan.

          (n) "PURCHASE PRICE" shall mean an amount equal to eighty-five percent
(85%) of the Fair Market Value of a share of Common Stock on the Enrollment Date
or on the Exercise Date, whichever is lower.

          (o) "RESERVES" shall mean the number of shares of Common Stock covered
by each option under the Plan which have not yet been  exercised  and the number
of shares of Common Stock which have been authorized for issuance under the Plan
but not yet placed under option.

          (p)  "SUBSIDIARY"  shall mean a corporation,  domestic or foreign,  of
which not less than fifty  percent  (50%) of the  voting  shares are held by the
Company  or a  Subsidiary,  whether  or not such  corporation  now  exists or is
hereafter organized or acquired by the Company or a Subsidiary.

          (q) "TRADING DAY" shall mean a day on which national  stock  exchanges
and the Nasdaq System are open for trading.

     3. ELIGIBILITY.

          (a) Any  Employee  who shall be  employed  by the  Company  on a given
Enrollment Date shall be eligible to participate in the Plan.

          (b) Any  provisions  of the Plan to the contrary  notwithstanding,  no
Employee  shall be  granted  an option  under the Plan (i) to the  extent  that,
immediately  after the grant,  such  Employee  (or any other  person whose stock
would be  attributed to such  Employee  pursuant to Section  424(d) of the Code)
would own  capital  stock of the  Company  and/or  hold  outstanding  options to
purchase such stock  possessing  five percent (5%) or more of the total combined
voting  power or value of all classes of the capital  stock of the Company or of
any  Subsidiary,  or (ii) to the extent that his or her rights to purchase stock
under all  employee  stock  purchase  plans of the Company and its  subsidiaries
accrues at a rate which exceeds twenty-five  thousand dollars ($25,000) worth of
stock (determined at the fair market value of the shares at the time such option
is granted) for each  calendar year in which such option is  outstanding  at any
time.

     4. OFFERING PERIODS.  The Plan shall be implemented by consecutive Offering
Periods with a new Offering  Period  commencing  on the first  Trading Day on or
after June 1 and  *December  1* [May 1] each year,  or on such other date as the
Board shall determine,  and continuing thereafter until terminated in accordance
with Section 21 hereof. The Board shall have the power to change the duration of
Offering  Periods  (including  the  commencement  dates thereof) with respect to
future  offerings  without  stockholder  approval if such change is announced at
least  five (5) days  prior to the  scheduled  beginning  of the first  Offering
Period to be affected thereafter.

     5. PARTICIPATION.

          (a) An  eligible  Employee  may  become a  participant  in the Plan by
completing a subscription  agreement  authorizing payroll deductions in the form
of Exhibit 1 to this Plan and filing it with the Company's  payroll office prior
to the applicable Enrollment Date.

          (b) Payroll  deductions for a participant  shall commence on the first
payroll  following the Enrollment  Date and shall end on the last payroll in the
Offering  Period  to which  such  authorization  is  applicable,  unless  sooner
terminated by the participant as provided in Section 10 hereof.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       22

     6. PAYROLL DEDUCTIONS.

          (a) At the time a participant files his or her subscription agreement,
he or she shall elect to have payroll deductions made on each pay day during the
Offering Period in an amount not exceeding ten percent (10%) of the Compensation
which he or she receives on each pay day during the Offering Period.

          (b) All payroll deductions made for a participant shall be credited to
his or her account  under the Plan and shall be  withheld  in whole  percentages
only. A participant may not make any additional payments into such account.

          (c) A participant may discontinue his or her participation in the Plan
as provided in Section 11 hereof, or may increase or decrease the rate of his or
her payroll  deductions  during the Offering Period by completing or filing with
the  Company  a new  subscription  agreement  authorizing  a change  in  payroll
deduction  rate.  The  Board  may,  in  its  discretion,  limit  the  number  of
participation  rate changes during any Offering Period. The change in rate shall
be effective with the first full payroll period following five (5) business days
after the Company's receipt of the new subscription agreement unless the Company
elects to process a given change in participation  more quickly. A participant's
subscription  agreement shall remain in effect for successive  Offering  Periods
unless terminated as provided in Section 11 hereof.

          (d) Notwithstanding  the foregoing,  to the extent necessary to comply
with Section  423(b)(8) of the Code and Section  3(b)  hereof,  a  participant's
payroll  deductions  may be decreased to zero percent (0%) at any time during an
Offering  Period.  Payroll  deductions  shall recommence at the rate provided in
such participant's subscription agreement at the beginning of the first Offering
Period  which  is  scheduled  to end  in the  following  calendar  year,  unless
terminated by the participant as provided in Section 11 hereof.

          (e) At the time the option is  exercised,  in whole or in part,  or at
the time some or all of the  Company's  Common  Stock  issued  under the Plan is
disposed of, the  participant  must make  adequate  provision  for the Company's
federal, state, or other tax withholding  obligations,  if any, which arise upon
the exercise of the option or the  disposition of the Common Stock. At any time,
the Company may, but shall not be obligated to, withhold from the  participant's
compensation the amount necessary for the Company to meet applicable withholding
obligations, including any withholding required to make available to the Company
any tax  deductions or benefits  attributable  to sale or early  disposition  of
Common Stock by the Employee.

     7. GRANT OF OPTION.  On the Enrollment Date of each Offering  Period,  each
eligible  Employee  participating  in such  Offering  Period shall be granted an
option  to  purchase  on the  Exercise  Date of  such  Offering  Period  (at the
applicable  Purchase  Price) up to a number of  shares of the  Company's  Common
Stock  determined by dividing such  Employee's  payroll  deductions  accumulated
prior to such Exercise Date and retained in the Participant's  account as of the
Exercise Date by the applicable Purchase Price;  provided that in no event shall
an Employee be permitted to purchase  during each Offering  Period more than two
thousand (2000) shares  (subject to any adjustment  pursuant to Section 20), and
provided  further that such  purchase  shall be subject to the  limitations  set
forth in  Sections  3(b) and 13 hereof.  Exercise  of the option  shall occur as
provided in Section 8 hereof,  unless the participant has withdrawn  pursuant to
Section  11  hereof.  The Option  shall  expire on the last day of the  Offering
Period.

     8.  EXERCISE OF OPTION.  Unless a  participant  withdraws  from the Plan as
provided  in  Section 11 hereof,  his or her option for the  purchase  of shares
shall be exercised automatically on the Exercise Date, and the maximum number of
full shares  subject to option shall be purchased  for such  participant  at the
applicable  Purchase Price with the accumulated payroll deductions in his or her
account.  No  fractional  shares  shall be  purchased;  any  payroll  deductions
accumulated  in a  participant's  account which are not sufficient to purchase a
full share  shall be retained in the  participant's  account for the  subsequent
Offering Period, subject to earlier withdrawal by the participant as provided in
Section 11 hereof.  Any other monies left over in a participant's  account after
the Exercise Date shall be returned to the  participant.  During a participant's
lifetime,  a participant's  option to purchase  shares  hereunder is exercisable
only by him or her.  Shares  purchased  shall be issued  subject to the  Holding
Period, as described in Section 9.

     9. HOLDING PERIOD

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       23

          Shares purchased by the participant will be held in the  participant's
account  pursuant to the Plan for the  duration  of a twelve (12) month  Holding
Period.

          The  Holding  Period  will  commence  on the first day  following  the
Exercise Date and end after twelve (12) calendar months after the Exercise Date.
Upon completion of the Holding  Period,  the relevant shares will be transferred
to the participant.

          Notwithstanding  the foregoing,  the Holding Period shall lapse in the
event of a sale of all or substantially  all of the Company's assets or a merger
with or into another corporation.

     10. DELIVERY.  As promptly as practicable after each Exercise Date on which
a purchase of shares  occurs,  the Company  shall  arrange the  delivery to each
participant,  as appropriate, of a certificate representing the shares purchased
upon exercise of his or her option.

     11. WITHDRAWAL.

          (a) A  participant  may withdraw all but not less than all the payroll
deductions  credited to his or her  account and not yet used to exercise  his or
her option under the Plan at any time by giving written notice to the Company in
the form of Exhibit 2 to this Plan. All of the participant's  payroll deductions
credited to his or her account shall be paid to such participant  promptly after
receipt of notice of withdrawal and such  participant's  option for the Offering
Period shall be automatically terminated,  and no further payroll deductions for
the purchase of shares shall be made for such Offering Period.  If a participant
withdraws from an Offering  Period,  payroll  deductions shall not resume at the
beginning of the succeeding  Offering Period unless the participant  delivers to
the Company a new subscription agreement.

          (b) A participant's  withdrawal from an Offering Period shall not have
any effect upon his or her  eligibility to participate in any similar plan which
may hereafter be adopted by the Company or in succeeding  Offering Periods which
commence after the termination of the Offering Period from which the participant
withdraws.

     12.  TERMINATION  OF  EMPLOYMENT.  Upon a  participant's  ceasing  to be an
Employee  for any reason,  he or she shall be deemed to have elected to withdraw
from the Plan and the payroll deductions credited to such participant's  account
during the  Offering  Period but not yet used to  exercise  the option  shall be
returned to such  participant or, in the case of his or her death, to the person
or persons  entitled  thereto  under Section 16 hereof,  and such  participant's
option   shall   be   automatically    terminated.    The   preceding   sentence
notwithstanding,  a  participant  who  receives  payment  in lieu of  notice  of
termination  of employment  shall be treated as continuing to be an Employee for
the  participant's  customary number of hours per week of employment  during the
period in which the participant is subject to such payment in lieu of notice.

     13.  INTEREST.  No interest  shall  accrue on the payroll  deductions  of a
participant in the Plan.

     14. STOCK.

          (a) The maximum  number of shares of the Company's  Common Stock which
shall  be made  available  for  sale  under  the  Plan  shall  be  *one  million
(1,000,000)*  [five hundred thousand  (500,000)]  shares,  subject to adjustment
upon changes in  capitalization of the Company as provided in Section 20 hereof.
If, on a given Exercise Date, the number of shares with respect to which options
are to be exercised  exceeds the number of shares then available under the Plan,
the Company shall make a pro rata allocation of the shares  remaining  available
for  purchase  in as  uniform a manner as shall be  practicable  and as it shall
determine to be equitable.

          (b) The  participant  shall have no interest or voting right in shares
covered by his option until such option has been exercised.

          (c) Shares to be  delivered to a  participant  under the Plan shall be
registered in the name of the  participant or in the name of the participant and
his or her spouse.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       24

         15.  ADMINISTRATION.  The Plan shall be  administered by the Board or a
committee  of members  of the Board  appointed  by the  Board.  The Board or its
committee  shall have full and  exclusive  discretionary  authority to construe,
interpret  and  apply the terms of the Plan,  to  determine  eligibility  and to
adjudicate all disputed claims filed under the Plan. Every finding, decision and
determination  made by the  Board or its  committee  shall,  to the full  extent
permitted by law, be final and binding upon all parties.

     16. DESIGNATION OF BENEFICIARY.

          (a) A participant may file a written  designation of a beneficiary who
is to receive any shares and cash, if any, from the participant's  account under
the Plan in the event of such participant's death subsequent to an Exercise Date
on which the option is exercised  but prior to delivery to such  participant  of
such shares and cash. In addition,  a participant may file a written designation
of a beneficiary who is to receive any cash from the participant's account under
the Plan in the  event of such  participant's  death  prior to  exercise  of the
option.  If a participant is married and the  designated  beneficiary is not the
spouse, spousal consent shall be required for such designation to be effective.

          (b) Such  designation of beneficiary may be changed by the participant
at any time by written notice. In the event of the death of a participant and in
the absence of a beneficiary  validly designated under the Plan who is living at
the time of such  participant's  death,  the Company  shall  deliver such shares
and/or cash to the executor or  administrator  of the estate of the participant,
or if no such executor or administrator  has been appointed (to the knowledge of
the Company),  the Company,  in its  discretion,  may deliver such shares and/or
cash  to the  spouse  or to any  one or  more  dependents  or  relatives  of the
participant,  or if no spouse,  dependent  or relative is known to the  Company,
then to such other person as the Company may designate.

     17. TRANSFERABILITY. Neither payroll deductions credited to a participant's
account nor any rights  with  regard to the  exercise of an option or to receive
shares  under  the Plan  may be  assigned,  transferred,  pledged  or  otherwise
disposed of in any way (other than by will, the laws of descent and distribution
or as provided  in Section 16 hereof) by the  participant.  Any such  attempt at
assignment,  transfer,  pledge or other  disposition  shall be  without  effect,
except that the Company may treat such act as an election to withdraw funds from
an Offering Period in accordance with Section 11 hereof.

     18. USE OF FUNDS.  All payroll  deductions  received or held by the Company
under the Plan may be used by the Company  for any  corporate  purpose,  and the
Company shall not be obligated to segregate such payroll deductions.

     19. REPORTS.  Individual  accounts shall be maintained for each participant
in the Plan. Statements of account shall be given to participating  Employees at
least  annually,  which  statements  shall  set  forth the  amounts  of  payroll
deductions, the Purchase Price, the number of shares purchased and the remaining
cash balance, if any.

     20. ADJUSTMENTS UPON CHANGES IN CAPITALIZATION,  DISSOLUTION,  LIQUIDATION,
         MERGER OR ASSET SALE.

          (a) Changes in  Capitalization.  Subject to any required action by the
stockholders  of the Company,  the Reserves,  the maximum  number of shares each
participant may purchase per Offering Period (pursuant to Section 7), as well as
the price per share and the  number of shares of Common  Stock  covered  by each
option under the Plan which has not yet been exercised shall be  proportionately
adjusted for any  increase or decrease in the number of issued  shares of Common
Stock  resulting  from a stock  split,  reverse  stock  split,  stock  dividend,
combination or  reclassification  of the Common Stock,  or any other increase or
decrease in the number of shares of Common  Stock  effected  without  receipt of
consideration  by  the  Company;  provided,  however,  that  conversion  of  any
convertible securities of the Company shall not be deemed to have been "effected
without receipt of  consideration".  Such adjustment shall be made by the Board,
whose  determination  in that respect  shall be final,  binding and  conclusive.
Except as  expressly  provided  herein,  no issuance by the Company of shares of
stock of any class, or securities convertible into shares of stock of any class,
shall affect, and no adjustment by reason thereof shall be made with respect to,
the number or price of shares of Common Stock subject to an option.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       25

          (b)  DISSOLUTION  OR  LIQUIDATION.   In  the  event  of  the  proposed
dissolution or liquidation of the Company,  the Offering  Period shall terminate
immediately prior to the consummation of such proposed action,  unless otherwise
provided by the Board.

          (c) MERGER OR ASSET  SALE.  In the event of a proposed  sale of all or
substantially  all of the assets of the  Company,  or the merger of the  Company
with or into another corporation,  the Offering Period then in progress shall be
shortened  by setting a new Exercise  Date (the "New  Exercise  Date").  The New
Exercise Date shall be before the date of the Company's proposed sale or merger.
The Board shall notify each  participant in writing,  at least ten (10) business
days  prior  to  the  New  Exercise  Date,   that  the  Exercise  Date  for  the
participant's  option  has been  changed to the New  Exercise  Date and that the
participant's option shall be exercised  automatically on the New Exercise Date,
unless prior to such date the participant has withdrawn from the Offering Period
as provided in Section 11 hereof.

     21. AMENDMENT OR TERMINATION.

          (a) The Board of  Directors of the Company may at any time and for any
reason terminate or amend the Plan.  Except as provided in Section 20 hereof, no
such  termination  can  affect  options  previously  granted,  provided  that an
Offering Period may be terminated by the Board of Directors on any Exercise Date
if the  Board  determines  that  the  termination  of the  Plan  is in the  best
interests of the Company and its stockholders.  Except as provided in Section 20
hereof, no amendment may make any change in any option theretofore granted which
adversely  affects the rights of any  participant.  To the extent  necessary  to
comply with Section 423 of the Code (or any other applicable law,  regulation or
stock exchange rule),  the Company shall obtain  shareholder  approval in such a
manner and to such a degree as required.

          (b) Without  stockholder  consent  and  without  regard to whether any
participant  rights may be considered  to have been  "adversely  affected,"  the
Board (or its committee) shall be entitled to change the Offering Periods, limit
the frequency and/or number of changes in the amount withheld during an Offering
Period,  establish  the  exchange  ratio  applicable  to amounts  withheld  in a
currency other than U.S.  dollars,  permit payroll  withholding in excess of the
amount  designated by a participant in order to adjust for delays or mistakes in
the Company's processing of properly completed withholding elections,  establish
reasonable  waiting and  adjustment  periods  and/or  accounting  and  crediting
procedures  to ensure that amounts  applied  toward the purchase of Common Stock
for  each  participant  properly  correspond  with  amounts  withheld  from  the
participant's  Compensation,  and establish such other limitations or procedures
as the Board (or its  committee)  determines  in its sole  discretion  advisable
which are consistent with the Plan.

     22. NOTICES.  All notices or other  communications  by a participant to the
Company under or in  connection  with the Plan shall be deemed to have been duly
given when received in the form specified by the Company at the location,  or by
the person, designated by the Company for the receipt thereof.

     23.  CONDITIONS  UPON  ISSUANCE OF SHARES.  Shares shall not be issued with
respect to an option  unless the  exercise of such option and the  issuance  and
delivery of such  shares  pursuant  thereto  shall  comply  with all  applicable
provisions  of law,  domestic or foreign,  including,  without  limitation,  the
Securities  Act of 1933,  as amended,  the  Securities  Exchange Act of 1934, as
amended, the rules and regulations promulgated thereunder,  and the requirements
of any stock  exchange  upon which the  shares may then be listed,  and shall be
further  subject to the approval of counsel for the Company with respect to such
compliance.

     As a condition  to the  exercise of an option,  the Company may require the
person  exercising  such option to represent and warrant at the time of any such
exercise that the shares are being purchased only for investment and without any
present  intention  to sell or  distribute  such  shares  if, in the  opinion of
counsel  for  the  Company,  such a  representation  is  required  by any of the
aforementioned applicable provisions of law.

     24. TERM OF PLAN. The Plan shall become effective upon the earlier to occur
of its adoption by the Board of Directors or its approval by the stockholders of
the  Company.  It shall  continue in effect for a term of ten (10) years  unless
sooner terminated under Section 21 hereof.

Note: Text appearing in [brackets] is deleted text.
      Text appearing between *asterisks* is added text.

                                       26

             INTER-TEL, INCORPORATED ANNUAL MEETING OF SHAREHOLDERS
                       TUESDAY, APRIL 23, 2002, 10:00 A.M.
                    1615 S. 52ND STREET, TEMPE, ARIZONA 85281

THIS PROXY IS SOLICITED BY THE BOARD OF DIRECTORS FOR USE AT THE ANNUAL  MEETING
ON APRIL 23, 2002.
The  shares  of stock you hold in your  account  or in a  dividend  reinvestment
account will be voted as you specify on the reverse side.

IF NO CHOICE IS SPECIFIED, THE PROXY WILL BE VOTED "FOR" ITEMS 1, 2, 3, 4 AND 5.
By signing the proxy,  you revoke all prior  proxies and appoint  Kurt R. Kneip,
Jeffrey  T.  Ford  and  Norman  Stout,  and  each of them,  with  full  power of
substitution,  to vote your shares on the matters  shown on the reverse side and
any other matters which may come before the Annual Meeting and all adjournments.

THERE ARE THREE  WAYS TO VOTE YOUR  PROXY.  YOUR  INTERNET  OR  TELEPHONE  VOTES
AUTHORIZE  THE NAMED  PROXIES TO VOTE YOUR  SHARES IN THE SAME  MANNER AS IF YOU
MARKED, SIGNED AND RETURNED YOUR PROXY CARD.

1.  VOTE BY INTERNET -- WWW.EPROXY.COM/INTL/ -- QUICK *** EASY *** IMMEDIATE
     *    Use the  Internet  to vote your  proxy 24 hours a day,  7 days a week,
          until 12:00 p.m. (CT) on April 22, 2002.
     *    You will be prompted  to enter your  3-digit  Company  Number and your
          7-digit  Control Number which are located above to obtain your records
          and create an electronic ballot

2.  VOTE BY PHONE -- TOLL FREE -- 1-800-240-6326 -- QUICK *** EASY *** IMMEDIATE
     *    Use any touch-tone telephone to vote your proxy 24 hours a day, 7 days
          a week, until 11:00 a.m. on April 22, 2002.
     *    You will be prompted  to enter your  3-digit  Company  Number and your
          7-digit Control Number which are located above.
     *    Follow the simple instructions the voice provides you.

3.  VOTE BY MAIL
    Mark,  sign and date  your  proxy  card and  return  it in the  postage-paid
    envelope  we have  provided  or return it to  Inter-Tel,  Incorporated,  c/o
    Shareowner Services, P.O. Box 64873, St. Paul, MN 55164-0873.

    IF YOU VOTE BY INTERNET OR BY PHONE, PLEASE DO NOT MAIL YOUR PROXY CARD.

THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR ITEMS 1, 2, 3, 4 AND 5.

1.  Election of directors:

    01 Steven G. Mihaylo                         04 Gary D. Edens
    02 J. Robert Anderson                        05 C. Roland Haden
    03 Jerry W. Chapman

    Vote FOR all nominees (except as marked)     Vote WITHHELD from all nominees

    (INSTRUCTIONS: TO WITHHOLD AUTHORITY TO VOTE FOR ANY INDICATED NOMINEE,
     WRITE THE NUMBER(S) OF THE NOMINEE(S) IN THE BOX PROVIDED TO THE RIGHT.)
                                             ___________________________________


2.   To  approve  the  five   amendments   to  the     For    Against    Abstain
     Director Stock Option Plan Abstain

3.   To approve an amendment of the Employee Stock     For    Against    Abstain
     Purchase  Plan  to  increase  the  number  of
     authorized shares by 500,000 shares.

4.   To consider and ratify the appointment of the     For    Against    Abstain
     Company's independent auditors.

5.   To  transact  such  other   business  as  may     For    Against    Abstain
     properly  come  before  the  meeting  or  any
     adjournment thereof.

THIS PROXY WHEN PROPERLY  EXECUTED WILL BE VOTED AS DIRECTED OR, IF NO DIRECTION
IS GIVEN, WILL BE VOTED FOR EACH PROPOSAL.

Address Change? Mark Box  Indicate changes below:

Date: _____________________________

Signature(s) in Box: _____________________________________________

Please sign exactly as your name(s)  appear on Proxy.  If held in joint tenancy,
all persons must sign. Trustees, administrators,  etc., should include title and
authority.  Corporations  should provide full name of  corporation  and title of
authorized officer signing the proxy.

                                       27