Infobird (NASDAQ: IFBD), a leading provider of AI-powered customer engagement solutions in China, today announced its entry into a cooperation agreement with Taikang Healthcare Industry Investment Holdings Co. Ltd. A wholly-owned subsidiary of Taikang Insurance Group, Taikang Healthcare Investment Holdings specializes in investment and development, asset management and operation services for the medical care and health industry. Through the cooperation, Infobird will provide its full suite of digital contact center solutions to assist Taikang Healthcare Investment Holdings telemarketing and customer service department, home care service center and high-quality elderly care community and create an omni-channel intelligent contact solution to comprehensively enhance the efficiency and quality of customer service. Infobird will collaborate with Taikang Healthcare Investment Holdings to upgrade and transform its digital contact center management and intelligent services in two phases. In the first stage, Infobird will provide cloud telemarketing and cloud customer service solutions to enable more efficient customer service and lead management and, at the same time, optimize outbound calling. In the second stage, Infobird’s omni-channel call center will serve Taikang Healthcare Investment Holdings Home Care Service Center to provide service reservations and scheduling for the entire community.
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About Infobird Software Co. Ltd.
Infobird, headquartered in Beijing, China, is a software-as-a-service (“SaaS”) provider of innovative AI-powered or enabled customer engagement solutions. For more information about the company, visit www.Infobird.com.
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