Voya Financial, Inc. (NYSE: VOYA), announced today financial results for the first quarter of 2021:

• Net income available to common shareholders of $8.29 per diluted share.
• Adjusted operating earnings¹ of $1.70 per diluted share, after tax, including:
  • $0.66 of prepayment fees and alternative investment income above the company’s long-term expectations and
  • $(0.17) of claims due to COVID-19.
• Repurchased $235 million of common stock and retired $75 million of debt.

"During the first quarter, we delivered significant adjusted operating earnings per share growth as we executed our strategy and focused on serving the needs of our workplace and institutional clients," said Rodney O. Martin, Jr., chairman and CEO, Voya Financial, Inc. "Compared with the prior-year period, Wealth Solutions full service recurring deposits for the trailing twelve months ended March 31, 2021 grew 5%, and full service net flows were strong at $868 million in the first quarter. In Health Solutions, annualized in-force premiums in the first quarter of 2021 grew 8.6% compared with the prior-year period due to growth across all product lines. As expected, Investment Management had net outflows during the quarter, but we continue to expect to achieve our 2-4% net flow organic growth target for 2021 due to a strong, unfunded pipeline.

"We also further delivered on our capital management strategy during the first quarter as we repurchased $235 million of common stock. We continue to expect to repurchase $1 billion of common stock in 2021 — this will enable us to build upon the $7 billion in capital that we have already returned to shareholders through both share repurchases and dividends. During the quarter, we also repurchased $75 million of debt and, as of March 31, 2021, we had $1.6 billion in excess capital. As we move forward, we will continue to demonstrate our focus on being good stewards of shareholder capital.

"Also in the first quarter, we announced a new operating model to advance our growth plans, as well as ensure a customer-centric focus on health, wealth and investment solutions. We are excited about our opportunities to leverage our unique capabilities, scale and reach to meet the increasing needs and demands of both employers and their employees. We are focused on how customer and client needs will continue to evolve so that we can expand our solution set to drive a more coordinated and integrated experience through the workplace," added Martin.

¹ This press release includes certain non-GAAP financial measures, including adjusted operating earnings and book value, excluding accumulated other comprehensive income. More information on non-GAAP measures and reconciliations to the most comparable U.S. GAAP measures can be found in the “Use of Non-GAAP Financial Measures” section of this release and in the company’s Quarterly Investor Supplement.

HIGHLIGHTS

• Voya completed the sale of substantially all of its Individual Life insurance and other legacy annuities businesses on Jan. 4, 2021.
• Wealth Solutions full-service recurring deposits for the trailing twelve months (TTM) ended March 31, 2021 were $11.2 billion, up 5.1% compared with the prior-year period. Full-service net inflows in the first quarter of 2021 were $868 million due to growth in both Corporate and Tax-Exempt Markets. Recordkeeping net flows were $3.5 billion in the first quarter.
• Investment Management achieved new fixed income mandates in the first quarter and is expected to achieve its 2-4% net flow organic growth target for 2021 due to a strong, unfunded pipeline.
• Health Solutions annualized in-force premiums were $2.5 billion in the first quarter of 2021, up 8.6% compared with the prior-year period largely due to growth in the Voluntary business.
• Total assets under management and administration were $729 billion as of March 31, 2021.
• Voya repurchased $235 million of common stock in the first quarter of 2021 through both accelerated share repurchase (ASR) agreements and open market purchases. Voya also retired $75 million of debt. As of March 31, 2021, Voya had $1.6 billion of excess capital.

SUMMARY

Net income (loss) available to common shareholders in the first quarter of 2021 was $1,086 million, or $8.29 per diluted share, compared with $(100) million, or $(0.73) per diluted share, in the first quarter of 2020. The improvement was primarily due to $716 million of higher income in businesses exited or to be exited through reinsurance or divestment, which was driven by investment gains related to the closing of Voya's sale of substantially all of its Individual Life and legacy annuities businesses. The improvement also reflects higher adjusted operating earnings in the first quarter of 2021.

Adjusted operating earnings in the first quarter of 2021 were $223 million, or $1.70 per diluted share, after tax, compared with $115 million, or $0.83 per diluted share, after tax, in the first quarter of 2020. The improvement was primarily due to: a $103 million increase in prepayment fees and alternative investment income above the company's long-term expectations; higher earnings in Wealth Solutions, including strong growth in fee revenue and a favorable change in deferred acquisition costs and value of business acquired (“DAC/VOBA”) and other intangibles unlocking; and an improvement in Corporate. This was partially offset by lower earnings in Health Solutions as a result of higher claims due to COVID-19.

SEGMENT DISCUSSIONS

The following segment discussions compare the first quarter of 2021 with the first quarter of 2020, unless otherwise noted. All figures are presented before income taxes.

Wealth Solutions

Wealth Solutions adjusted operating earnings were $255 million, compared with $124 million. The increase primarily reflects:

• $89 million of higher investment income driven by prepayment fee and alternative investment income that were, in aggregate, $81 million above the company's long-term expectations (before the effect of income taxes and DAC) in the first quarter of 2021;
• $35 million of higher fee-based margin due to growth in the business and higher average equity market levels;
• an $18 million favorable change in DAC/VOBA and other intangibles unlocking; and
• $9 million of lower administrative expenses.

For the TTM ended March 31, 2021, full service recurring deposits grew 5.1% compared with the prior-year period to $11.2 billion. First-quarter 2021 full service net inflows were $868 million due to growth in both Corporate and Tax-Exempt Markets and recordkeeping net flows were $3.5 billion. Total client assets increased to $540 billion due to growth in the business and higher equity market levels.

Investment Management

Investment Management adjusted operating earnings were $52 million, compared with $40 million. The increase primarily reflects:

• $24 million of increased investment capital revenues primarily due to higher private equity results in the current quarter (first-quarter 2021 investment capital results were $22 million above the company's long-term expectations);
• $1 million of lower fee-based margin, which reflects a decline in fees as a result of the Individual Life transaction; and
• $11 million of higher administrative expenses, primarily due to higher variable expenses associated with higher investment capital revenues.

During the first quarter of 2021, total Investment Management net outflows (excluding sub-advisor replacements and divested annuities) of $380 million included $128 million in Institutional net outflows (as outflows in certain international and affiliated channels more than offset inflows in insurance asset management) and $252 million of Retail net outflows.

Total assets under management (AUM) increased to $249 billion as of March 31, 2021. In connection with the completion of Voya's sale of its Individual Life and other legacy annuities businesses in the first quarter of 2021, certain assets transferred from General Account AUM to External Clients AUM.

Health Solutions

Health Solutions adjusted operating earnings were $37 million, compared with $61 million. The decrease primarily reflects:

• $27 million of lower underwriting results as a higher Group Life loss ratio (reflecting approximately $29 million of COVID-related claims) more than offset growth in the Voluntary block;
• $7 million of higher investment income, including prepayment fee and alternative investment income that was, in aggregate, $6 million above the company's long-term expectations (before the effect of income taxes and DAC) in the first quarter of 2021; and
• $4 million of higher administrative expenses driven by growth in the business.

In the first quarter of 2021, annualized in-force premiums were $2.5 billion, up 8.6% compared with the prior-year period driven by continued growth in the Voluntary business. For the TTM ended March 31, 2021, the Total Aggregate Loss Ratio was 71.8% — within the company's target range of 70% to 73%.

Corporate

Corporate adjusted operating losses were $71 million compared with adjusted operating losses of $91 million. The improvement was due to revenue in the first quarter of 2021 from the company's transition service agreements associated with the sale of substantially all of its Individual Life and legacy annuities businesses as well as lower intangibles amortization.

Share Repurchases

During the first quarter of 2021, Voya repurchased $235 million of its common stock. This included the receipt of approximately $30 million, or 509,909 shares, related to an ASR agreement that was entered into with a third party in the fourth quarter of 2020. Voya also entered into a new ASR agreement during the first quarter of 2021 to repurchase $250 million of common stock — $200 million, or 3,617,291 shares, related to this agreement were delivered during the first quarter of 2021. Finally, Voya also repurchased $5 million, or 98,508 shares, through open market transactions during the first quarter of 2021.

Accounting for the previously mentioned $250 million ASR that Voya entered into in the first quarter of 2021, the company had approximately $879 million remaining under its share repurchase authorization as of March 31, 2021.

Supplementary Financial Information

More detailed financial information can be found in the company’s Quarterly Investor Supplement, which is available on Voya’s investor relations website, investors.voya.com.

Earnings Call and Slide Presentation

Voya will host a conference call on Tuesday, May 11, 2021, at 10 a.m. ET, to discuss the company’s first-quarter 2021 results. The call and slide presentation can be accessed via the company’s investor relations website at investors.voya.com. A replay of the call will be available on the company’s investor relations website at investors.voya.com starting at 1 p.m. ET on May, 11, 2021.

About Voya Financial

Voya Financial, Inc. (NYSE: VOYA), provides health, wealth and investment solutions that enable its approximately 14.8 million individual, workplace and institutional clients to achieve their financial wellness goals with confidence. With a vision to be America’s Retirement Company®, Voya’s products, solutions and digital capabilities help create a better financial future for all. Voya is a Fortune 500 company that had $7.6 billion in revenue in 2020 and $729 billion in total assets under management and administration as of March 31, 2021. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya has been recognized as a 2020 World’s Most Admired Company by Fortune magazine; one of the 2020 World’s Most Ethical Companies^® by the Ethisphere Institute; as a member of the Bloomberg Gender Equality Index; and as a “Best Place to Work for Disability Inclusion” on the Disability Equality Index by Disability:IN. For more information, visit voya.com. Follow Voya Financial on Facebook, LinkedIn and Twitter @Voya.

Use of Non-GAAP Financial Measures

We believe that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performance and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions or other factors. We use the same accounting policies and procedures to measure segment Adjusted operating earnings before income taxes as we do for the directly comparable U.S. GAAP measure, which is Income (loss) from continuing operations before income taxes.

Adjusted operating earnings before income taxes does not replace Income (loss) from continuing operations before income taxes as a measure of our consolidated results of operations. Therefore, we believe that it is useful to evaluate both Income (loss) from continuing operations before income taxes and Adjusted operating earnings before income taxes when reviewing our financial and operating performance. Each segment’s Adjusted operating earnings before income taxes is calculated by adjusting Income (loss) from continuing operations before income taxes for the following items:

• Net investment gains (losses), net of related amortization of DAC, VOBA, sales inducements and unearned revenue, which are significantly influenced by economic and market conditions, including interest rates and credit spreads, and are not indicative of normal operations. Net investment gains (losses) include gains (losses) on the sale of securities, impairments, changes in the fair value of investments using the FVO unrelated to the implied loan-backed security income recognition for certain mortgage-backed obligations and changes in the fair value of derivative instruments, excluding realized gains (losses) associated with swap settlements and accrued interest;
• Net guaranteed benefit hedging gains (losses), which are significantly influenced by economic and market conditions and are not indicative of normal operations, include changes in the fair value of derivatives related to guaranteed benefits, net of related reserve increases (decreases) and net of related amortization of DAC, VOBA and sales inducements, less the estimated cost of these benefits. The estimated cost, which is reflected in operating results, reflects the expected cost of these benefits if markets perform in line with our long-term expectations and includes the cost of hedging. Other derivative and reserve changes related to guaranteed benefits are excluded from operating results, including the impacts related to changes in nonperformance spread;
• Income (loss) related to businesses exited or to be exited through reinsurance or divestment, which includes gains and (losses) associated with transactions to exit blocks of business within continuing operations (including net investment gains (losses) on securities sold and expenses directly related to these transactions) and residual run-off activity (including an insignificant number of Individual Life, and non-Wealth Solutions annuities policies that were not part of the divested businesses). Excluding this activity, which also includes amortization of intangible assets related to businesses exited or to be exited, better reveals trends in our core business and more closely aligns Adjusted operating earnings before income taxes with how we manage our segments;
• Income (loss) attributable to noncontrolling interest, which represents the interest of shareholders, other than those of Voya Financial, Inc., in the gains and (losses) of consolidated entities, or the attribution of results from consolidated VIEs or VOEs to which we are not economically entitled;
• Dividend payments made to preferred shareholders are included as reductions to reflect the Adjusted operating earnings that is available to common shareholders;
• Income (loss) related to early extinguishment of debt, which includes losses incurred as a result of transactions where we repurchase outstanding principal amounts of debt; these losses are excluded from Adjusted operating earnings before income taxes since the outcome of decisions to restructure debt are not indicative of normal operations;
• Impairment of goodwill, value of management contract rights and value of customer relationships acquired, which includes losses as a result of impairment analysis; these represent losses related to infrequent events and do not reflect normal, cash-settled expenses;
• Immediate recognition of net actuarial gains (losses) related to our pension and other postretirement benefit obligations and gains (losses) from plan amendments and curtailments, which includes actuarial gains and losses as a result of differences between actual and expected experience on pension plan assets or projected benefit obligation during a given period. We immediately recognize actuarial gains and (losses) related to pension and other postretirement benefit obligations and gains and losses from plan adjustments and curtailments. These amounts do not reflect normal, cash-settled expenses and are not indicative of current Operating expense fundamentals; and
• Other adjustments not indicative of normal operations or performance of our segments or may be related to events such as capital or organizational restructurings undertaken to achieve long-term economic benefits, including certain costs related to debt and equity offerings, acquisition / merger integration expenses, severance and other third-party expenses associated with such activities. These items vary widely in timing, scope and frequency between periods as well as between companies to which we are compared. Accordingly, we adjust for these items as we believe that these items distort the ability to make a meaningful evaluation of the current and future performance of our segments.

Income (loss) related to businesses exited or to be exited through reinsurance or divestment (including net investment gains (losses) on securities sold and expenses directly related to these transactions, and insignificant number of Individual Life, and non-Wealth Solutions annuities policies that were not part of the divested businesses) are excluded from Adjusted operating earnings before income taxes. When we present the adjustments to Income (loss) from continuing operations before income taxes on a consolidated basis, each adjustment excludes the relative portions attributable to businesses exited or to be exited through reinsurance or divestment.

The most directly comparable U.S. GAAP measure to Adjusted operating earnings before income taxes is Income (loss) from continuing operations before income taxes. For a reconciliation of Adjusted operating earnings before income taxes to Income (loss) from continuing operations before income taxes, see the tables that accompany this release, as well as our Quarterly Investor Supplement.

As a result of the Individual Life Transaction, the historical revenues and certain expenses of the divested businesses have been classified as discontinued operations. Historical revenues and certain expenses of the businesses that have been divested via reinsurance at closing of the Individual Life Transaction (including an insignificant amount of Individual Life and non-Wealth Solutions annuities that are not part of the transaction) are reported within continuing operations, but are excluded from adjusted operating earnings as businesses exited or to be exited through reinsurance or divestment. Expenses classified within discontinued operations and businesses exited or to be exited through reinsurance include only direct operating expenses incurred by these businesses and then only to the extent that the nature of such expenses was such that we would cease to incur such expenses upon the close of the Individual Life Transaction. Certain other direct costs of these businesses, including those which relate to activities for which we have or will provide transitional services and for which we have or will be reimbursed under transition services agreements (“TSAs”) are reported within continuing operations along with the associated revenues from the TSAs. Additionally, indirect costs, such as those related to corporate and shared service functions that were previously allocated to the businesses sold or divested via reinsurance, are reported within continuing operations. These costs ("Stranded Costs") and the associated revenues from the TSAs are reported within continuing operations in Corporate, since we do not believe they are representative of the future run-rate of revenues and expenses of our continuing operations. We plan to address the Stranded Costs related to the Individual Life Transaction through a cost reduction strategy.

Normalized adjusted operating earnings excludes from Adjusted operating earnings before income taxes the following items:

• DAC/VOBA and other intangibles unlocking, including amortization of net cost of reinsurance and reserve adjustments;
• The amount by which Investment income from prepayment fees and alternative investments exceeds or is less than our long-term expectations reported on a pre-DAC basis; and
• For periods ended on or prior to the closing of the Individual Life Transaction, stranded costs associated with the Individual Life Transaction where the corresponding revenue is now reported in discontinued operations or in businesses exited or to be exited through reinsurance or divestment; for periods after the closing of the Individual Life Transaction any remaining stranded costs and the associated revenues from future TSAs will be reported in normalized adjusted operating earnings.

Because DAC/VOBA and other intangibles unlocking can be volatile, excluding the effect of this item can improve period to period comparability.

In addition to Net income (loss) per common share, we report Adjusted operating earnings per common share (diluted) and Normalized adjusted operating earnings per common share (diluted) because we believe that Adjusted operating earnings before income taxes provides a meaningful measure of its business and segment performances and enhances the understanding of our financial results by focusing on the operating performance and trends of the underlying business segments and excluding items that tend to be highly variable from period to period based on capital market conditions and/or other factors.

In addition to book value per common share including Accumulated other comprehensive income (AOCI), we also report book value per common share excluding AOCI and shareholders' equity excluding AOCI and preferred stock. Included in AOCI are investment portfolio unrealized gains or losses. In the ordinary course of business we do not plan to sell most investments for the sole purpose of realizing gains or losses, and book value per common share excluding AOCI and common shareholders' equity excluding AOCI provide a measure consistent with that view.

For a reconciliation of these non-GAAP measures to the most directly comparable U.S. GAAP measures, refer to the tables that accompany this release, as well as our Quarterly Investor Supplement.

We analyze our segment performance based on the sources of earnings. We believe this supplemental information is useful in order to gain a better understanding of our Adjusted operating earnings before income taxes for the following reasons: (1) we analyze our business using this information and (2) this presentation can be helpful for investors to understand the main drivers of Adjusted operating earnings (loss) before income taxes. The sources of earnings are defined as such:

• Investment spread and other investment income consists of net investment income and net realized investment gains (losses) associated with swap settlements and accrued interest, less interest credited to policyholder reserves.
• Fee based margin consists primarily of fees earned on assets under management ("AUM"), assets under administration and advisement ("AUA"), and transaction based recordkeeping fees.
• Net underwriting gain (loss) and other revenue contains the following: the difference between fees charged for insurance risks and incurred benefits, including mortality, morbidity, surrender results, and contractual charges.
• Administrative expenses are general expenses, net of amounts capitalized as acquisition expenses and exclude commission expenses.
• Net commissions are commissions paid that are not deferred and thus recorded directly to expense.
• For a detail explanation of DAC/VOBA and other intangibles amortization/unlocking refer to our Annual Report on Form 10-K.

More details on these sources of earnings can be found in Voya Financial’s Quarterly Investor Supplement, which is available on Voya Financial’s investor relations website, investors.voya.com.

Forward-Looking and Other Cautionary Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. The company does not assume any obligation to revise or update these statements to reflect new information, subsequent events or changes in strategy. Forward-looking statements include statements relating to future developments in our business or expectations for our future financial performance and any statement not involving a historical fact. Forward-looking statements use words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “plan,” and other words and terms of similar meaning in connection with a discussion of future operating or financial performance. Actual results, performance or events may differ materially from those projected in any forward-looking statement due to, among other things, (i) general economic conditions, particularly economic conditions in our core markets, (ii) performance of financial markets, (iii) the frequency and severity of insured loss events, (iv) the effects of natural or man-made disasters, including pandemic events and specifically the current COVID-19 pandemic event, (v) mortality and morbidity levels, (vi) persistency and lapse levels, (vii) interest rates, (viii) currency exchange rates, (ix) general competitive factors, (x) changes in laws and regulations, such as those relating to Federal taxation, state insurance regulations and NAIC regulations and guidelines, (xi) changes in the policies of governments and/or regulatory authorities, and (xii) our ability to successfully manage the separation of our individual life and legacy variable annuities businesses on the expected timeline and economic terms. Factors that may cause actual results to differ from those in any forward-looking statement also include those described under “Risk Factors” and “Management’s Discussion and Analysis of Results of Operations and Financial Condition (“MD&A”) – Trends and Uncertainties” in our Annual Report on Form 10-K for the year ended Dec. 31, 2020, which the Company filed with the SEC on Mar. 1, 2021, and in our Quarterly Report on Form 10-Q for the three-month period ended March 31, 2021, which the Company expects to file with the SEC on May 10, 2021.

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