Healthcare Experience AI is set to increase patient engagement, operational efficiency, and revenue growth while delivering personalized, proactive healthcare experiences

Cured by Innovaccer, a leading healthcare experience platform, today announced the launch of Healthcare Experience AI, a combination of next-generation AI capabilities blending generative and predictive AI to transform the patient experience. These capabilities are seamlessly integrated into the current Healthcare Experience Platform (HXP).

Healthcare Experience AI directly addresses the need for healthcare organizations to transform reactive care into proactive patient journeys, improving patient engagement and operational efficiency to accelerate revenue growth. The AI suite includes:

• Propensity scoring, powered by advanced machine learning, to identify high-value audiences for targeted care needs
• AI-driven subject line generation and send time optimization to personalize patient care journeys at scale
• Access Center CoPilot, to deliver automated knowledge base suggestions, case classification, and next-best actions to enhance first-call resolution while reducing average handle times and service costs

“Healthcare has a massive patient experience problem, and we believe technology should make healthcare more accessible and personalized,” said Abhinav Shashank, Co-founder and CEO of Innovaccer. “Our suite of AI tools allows providers to eliminate the guesswork in patient experience, enabling deeper connections and delivering customized solutions that truly matter.”

These advanced functionalities will now be available within the Healthcare Experience Platform. Using Cured by Innovaccer’s AI-powered HXP, healthcare experience organizations can deliver a superior healthcare experience while directly impacting revenue growth.

Schedule a demo to see how you can unlock the power of Cured by Innovaccer's Healthcare Experience AI.

Visit Cured by Innovaccer at booth #316 during the HCIC conference on November 11–13, 2024, to learn more about how Healthcare Experience AI can empower your patient’s care journey.

About Cured by Innovaccer

Cured by Innovaccer is transforming the healthcare experience by integrating the power of Innovaccer’s Healthcare Intelligence Cloud with the capabilities of Cured’s Healthcare Experience Platform. Together the platform unifies healthcare data, empowering providers, payers, and government organizations to deliver personalized, proactive, and coordinated experiences that advance health outcomes, and drive operational performance. Trusted by leading healthcare institutions like HonorHealth, UCHealth, and UnityPoint Health, Cured by Innovaccer is driving a more connected, intelligent, and responsive healthcare experience. For more information, visit cured.health.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit www.innovaccer.com.

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