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Airwave's Push-To-Talk App For SMBs: Field Service Industry Report Released

Blumberg Advisory Group releases a new white paper exploring the use of push-to-talk technology for small businesses in the field service sector.

The newly published report discusses how Airwave's Push-To-Talk (PTT) technology is helping to ease the generational transition caused by the accelerated retirement of baby boomers within the field service industry. With Millennials and Generation Z now stepping into the roles previously occupied by more traditionally-minded workers, PTT meets the preferences of younger generations for tech-driven experiential learning.

More details can be found at

Blumberg Advisory Group's white paper highlights the importance of effective communication for field service organizations. The ability to harness the collective intelligence and experience of an entire workforce makes each service call an opportunity to share knowledge, expand the capabilities of technicians, and improve the quality of service for customers.

The generational shift in staffing for field service organizations means that operatives are now more likely to prioritize life-work balance, pursue meaningful and impactful work ahead of job security, and are also more likely to remain for less time in a position. The report explains that the average job tenure for millennials is 2.8 years compared with seven years for the baby boomer generation.

According to the white paper, organizations are challenged with not only finding new talent but also capturing the critical knowledge held by retiring workers. These challenges can be met, the paper explains, through the adoption of Airwave's PTT, which features a user-friendly interface and facilitates efficient knowledge acquisition.

The report explains that the platform enables real-time mentorship during service calls, ensuring that the experience and knowledge of outgoing workers are passed on to the younger generations. Voice recording features can also capture the insights of retiring professionals.

Airwave's product allows organizations to create interactive learning materials using videos and images, improving engagement and staff retention levels. The Blumberg report goes on to discuss how the PTT application's use of AI facilitates scanning digitized versions of documents like repair manuals from which audio excerpts can be created and made available to workers - appealing to the tech-enabled, on-the-job learning preferences of the emerging workforce.

The report states, “Airwave's Push-to-Talk (PTT) technology is the optimal solution for Field Service Organizations, especially in the face of labor shortages and the "Silver Tsunami. Its ease of use, alignment with younger generations' learning styles and communication preferences, and rapid implementation make it a strategic choice. PTT stands out as the ideal choice for SMBs due to its affordability, quick ROI, and minimal change management requirements.”

For more information, go to

Contact Info:
Email: Send Email
Organization: Blumberg Advisory Group
Address: 2222 Matts Way, Warrington, PA 18976, United States

Source: PressCable

Release ID: 89130696

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