FAIR HAVEN, N.J. - May 5, 2016 - PRLog -- ForeFront, a cloud business management consulting firm, announced last week at the Field Service USA event, a partnership with Help Lightning, a mobile Merged Reality pioneer in the emerging virtual presence service market.
ForeFront is integrating Help Lightning patented technologies into its cloud-based field support solutions portfolio to deliver a game changing innovation: How to give and receive help in the field through virtual presence. For instance, service metrics such as First Time Fix (FTF), Mean Time to Repair (MTTR), and Net Promoter Score (NPS) will be significantly improved by the availability of on-demand service expertise in the field with two digitally merged real-time views (local and remote) delivered via a mobile app. In other words, no more need to travel - give or receive help anywhere, any time.
ForeFront and Help Lightning collaborated in the development of an API and a set of protocols to interact with the Salesforce PaaS (Platform as a Service) ecosystem. ForeFront then integrated Help Lightning mobile Merged Reality video capabilities into field service business workflow processes and knowledge-base management. At Field Service USA, ForeFront, a Gold ServiceMax partner, demonstrated these new game changing capabilities as a differentiating add-on to ServiceMax, a 100% native force.com platform.
"Support will be forever transformed with the ease to virtually deliver expertise to the field," stated Michel Berger, President of ForeFront. "Help Lightning innovative mobile merged reality video capabilities will improve any industry field service organization's KPI metrics."
"With over 15,000 users in 50 countries, our Merged Reality expertise and market leadership are proven," stated Drew Deaton, President of Help Lightning. "ForeFront understands today's field service challenges and is uniquely qualified to deliver KPI insights to boost service revenue and profitability."
ForeFront is bundling its field service best practices, systems integration know-how and Help Lightning technology as part of its cloud-based portfolio of Forefront Service Accelerators (FSA). The new FSA offering is marketed as a client engagement add-on differentiator to ServiceMax, Salesforce Service Cloud and SAP Cloud. ForeFront clients include global market leaders such as GE, Ricoh, and Walmart.
About ForeFront
ForeFront delivers forward-thinking cloud solutions to clients at the frontline of their industry. We are recognized for our award-winning business transformation innovations in Life Sciences, High-Tech, Media and Retail markets. ForeFront partners with technology best-of-the-breed such as Salesforce, ServiceMax, Apttus, and IBM. We excel in global business transformation, systems integration and custom app development. ForeFront is located in the New York metro area with offices across the USA and Europe.
www.forefrontcorp.com
About Help Lightning
Help Lightning develops and delivers superior mobile communication, collaboration, and cognition through Merged Reality and virtual interactive presence for users needing help solving problems. Our patented technology accelerates and simplifies the way knowledge is exchanged, information is learned, and problems are solved. Mobile Merged Reality allows digital merging of two real-time views blending local and remote collaborative video streams. Technical, healthcare, manufacturing, and service experts can show a resolution, not just describe it, even thousands of miles away. Using current mobile devices (iOS, Android), experts can now visually collaborate, assist with issues, and resolve problems as though they were working side-by-side with a colleague or customer.
www.helplightning.com
Media Contact
Allie Burnaford
+1-732-212-0800
aburnaford@forefrontcorp.com
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