Customer support via SMS is about to get a lot easier, courtesy of Zendesk
May 10, 2016 at 13:32 PM EDT
Customer support powerhouse Zendesk is broadening its ever-expanding number of support channels today, as the company announced a brand new native channel for customer service over the text messages. SMS may be 20-year-old technology, but there’s a lot to be said for short bursts of asynchronous exchange of information. Read More
