Ex-FBI hostage negotiator on the shutdown: This is what has to happen before Trump makes a deal
January 17, 2019 at 08:43 AM EST
Trump is an aggressive negotiator, according to former FBI hostage negotiator Chris Voss, who now runs strategy consultancy Black Swan Group. "He's actually the kind of negotiator that as a hostage negotiator I had to learn how to get the upper hand on, without making them mad, without making it worse," Voss says. Here's how that works when it comes to closing a deal, and what you can learn from it.