Customer care initiative delivers added peace of mind for electric vehicle owners

Nissan is making it simpler to switch to an electric vehicle with the launch of a new customer care initiative, EV Carefree+, announced today at Los Angeles Auto Show’s AutoMobility LA. The customer-focused initiative provides Nissan Ariya and LEAF buyers an all-inclusive package to give EV owners a positive, stress-free experience.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221116005680/en/

Nissan is making it simpler to switch to an electric vehicle with the launch of a new customer care initiative, EV Carefree+, announced today at Los Angeles Auto Show’s AutoMobility LA. The customer-focused initiative provides Nissan Ariya and LEAF buyers an all-inclusive package to give EV owners a positive, stress-free experience. (Photo: Business Wire)

As one of the most comprehensive offerings in the industry for electric vehicle buyers, EV Carefree+ provides additional charging and maintenance benefits to help owners make the switch to electric easily. EV Carefree+ combines four pillars of support:

• EV Charging Assistance: Nissan is providing buyers or lessees of the 2023 Ariya and LEAF with complimentary charging offers on one of the nation’s largest public fast charging networks, EVgo. Ariya buyers and lessees receive one year of unlimited public charging¹ with EVgo, while LEAF buyers and lessees receive a $100 charging credit with EVgo². In addition, Nissan provides owners with a seamless home charging solution in collaboration with Wallbox³. Nissan also has the largest network of high-speed EV chargers at U.S. dealerships⁴.
• Included Maintenance: Scheduled maintenance for Nissan EVs is included for three years or 36,000 miles. All service is performed by Nissan-trained technicians at EV-certified dealerships. A Tire Hazard Protection plan is also included, keeping owners covered in case of tire damage.
• EV Battery Health Assurance: Every Nissan EV comes with an 8-year/100,000-mile battery warranty. When it’s time for service, Nissan’s network of experienced EV technicians provide comprehensive multi-point, EV-specific inspection reports.
• EV Roadside Assistance: EV owners are covered by 24/7 Roadside Assistance, including out-of-charge towing to the nearest Nissan dealership, charging location or even the owner’s residence. Roadside Assistance coverage is active for three years or 36,000 miles from purchase⁵.

“We’re focused on making ownership seamless to encourage more drivers to consider an EV from Nissan,” said Aditya Jairaj, director, EV marketing and sales strategy, Nissan U.S. “The addition of EV Carefree+ will make our exciting Ariya and LEAF electric vehicles even more appealing to future owners.”

EV Carefree+ will also be available for future Nissan electric vehicles. As part of the company’s Ambition 2030 plan, Nissan has committed to 40% of its U.S. sales being electric by 2030, with many more to be electrified.

For more information about our products, services and commitment to sustainable mobility, visit nissanusa.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.

1. Customer must enroll their Ariya VIN in customer’s active EVgo account no later than 90 days from the date of purchase or lease of a new 2023 ARIYA from a participating Nissan dealer (“Enrolled Ariya”). Fleet customers not eligible. EVgo Unlimited Charging only applies to Enrolled Ariya charging sessions at an EVgo owned-and-operated public charging station when paid using the EVgo app or EVgo Program Card under customer’s Valid EVgo Account during the first year of customer’s Ariya ownership or lease. EVgo Unlimited Charging not valid toward idle fees, reservation fees, or charging sessions at any EVgo eXtend charger or EVgo roaming partner charger. EVgo’s network is owned and managed by EVgo, use of an EVgo account and its charging stations are subject to EVgo’s Terms and Conditions, and are not within Nissan’s control. Availability of charging stations not guaranteed. This offer is not compatible with other offers, is non-transferable and not redeemable for cash. Offer is subject to change at any time and/or is subject to termination without notice. Other restrictions apply. Visit nissanenergyperks.com for full program details.

2. $100 EVgo charging credit offer only redeemable by non-fleet customers who (i) purchase or lease a new 2023 LEAF from a participating Nissan dealer, and (ii) have an active customer account with the EVgo network within the first year from date of 2023 LEAF purchase or lease. Must use credit within the first year from date of 2023 LEAF purchase or lease. Offer cannot be combined with other offers, is non-transferable, and not redeemable for cash. Offer is subject to change or termination at any time without notice. Other terms, conditions, and eligibility criteria apply. Visit nissanenergyperks.com for full program details. The EVgo network is owned and managed by EVgo, and is not within Nissan’s control. Availability of charging stations not guaranteed.

3. 240V home charging dock sold separately. Not a Nissan product. Some chargers may not be compatible with your Ariya or LEAF. Contact charger manufacturer before purchasing for information on compatibility and warranty. Nissan does not warrant and is not responsible for loss, including consequential, incidental, or other damages, caused by charger defects, charger incompatibility, or installation services.

4. Based on PlugShare national reporting of Level 2 and Level 3 charging connectors.

5. Roadside assistance coverage period varies by model year model. For complete information concerning warranty coverage, conditions and exclusions, see your Nissan dealer and read the warranty information booklet for the model year model.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221116005680/en/